Customer Service Team Lead (SO1)

Customer Service And Sales


Description

PERSONAL SKILLS & QUALITIES 

  • A natural leader – articulate and approachable with well-developed motivations and influence skills. 
  • A focused mature professional, possessing a high level of self-discipline. 
  • A determined individual – with the drive and desire to succeed. 
  • Committed to growing the business while respecting the current values and talent of the company and the CS Team. 
  • An innovator, who can easily identify innovations and business solutions. 
  • Thrives on building a sustainable customer and business partner relationship. 


QUALIFICATIONS & EXPERIENCE 

• Minimum 3 years’ experience as a Team Manager, Supervisor or similar. 

• Proven influencing and negotiation skills, both internally and externally. 

• Excellent interpersonal and communication skills 

• Proven track record of developing people, specifically where structure is thin; and deep as well as broad requirements for knowledge exists. 

• Individuals who have experienced private and growth orientated environments. 

• Experience with a multi contact centre – voice/mail/e-mail. 

• Experience with refund/returns process, development and management. 

• Ability to apply best practice customer management principles.