Credit and Collections Analyst (SO2)

Finance And Back Office Pasig City, National Capital Region


Duties & Responsibilities

The primary duty of this position is to manage a collections portfolio of over 300 accounts in order to maximize prompt payment while maintaining excellent customer relations. Accountable for reducing delinquency for all assigned accounts, by monitoring past due balances & conducting customer follow-up, while meeting department goals and metrics. This work is directly related to BDA’s management policies and includes the following responsibilities:
  • Exercise independent, direct responsibility for a collections portfolio
  • Determine which accounts need to be investigated
  • Utilize a wide variety of financial analysis tools to examine customers for potential risk via their liquidity, leverage ratios and forecasting trends, and calculate creditworthiness for customers
  • Prioritize collection work load according to management policies relating to degree and amount of delinquency
  • Identify & escalate issues that cannot be solved independently which may prevent or delay payment
  • Collection of declined credit card invoices in accordance with management policies
  • Research credits on account for refund or application to invoices
  • Maintain customer data in ERP system as needed to manage accounts receivable portfolio
  • Research and interpret bill of ladings and proof of delivery documentation as needed to manage accounts receivable portfolio
  • Research of electronic invoicing account (Ariba and B2B) as necessary
  • Prepare and present account status updates for aging reviews and month end comments
  • Special projects as assigned

Experience Requirements

  • 2 - 5 years of Collection experience
  • 2+ years with electronic invoicing (B2B, EDI, 3rd Party Postings)
  • Collection of high volume and high profile client accounts

Job Skills & Traits

  • Ability to exercise discretion and independent judgment on matters of significance
  • Excellent Excel skills including vlook-ups & pivot tables
  • Detail-oriented
  • Prioritize and meet deadlines
  • Ability to perform root cause analysis and drive problem resolution
  • Excellent customer service & communication skills
  • Ability to build relationships with clients and sales while maintaining a high percentage of collections