Associate Account Manager

Job ID 2024-6918

Sales London, London


Position at WebMD

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.


Job Overview:

Medscape is looking for an Associate Account Manager to join our Global business. The successful candidate will be responsible for the day-to-day management of the delivery strategy, production and execution of promotional campaigns, achieved through strong partnership with our clients and the extended Medscape internal teams. 


To be successful in this role you’ll need to build and establish effective relationships by partnering with clients to understand their business strategies and objectives, as you will be the main point of contact across their marketing campaigns. You will also be a clear communicator who will be able to translate the clients’ needs across the internal teams in order to achieve project success and client satisfaction.


This exciting role will directly support our Global operations, and the candidate will be expected to develop and run campaigns across many markets and multiple timezones. The applicant should be a highly organized individual, ideally with strong account management and customer relationship management expertise, detailed and clear communication skills and a proven ability to prioritize and excel in a deadline-driven environment.
  • Building and maintaining strong client relationships that will assist in smooth and on-time project development and execution, benefiting future business
  • Working with pharmaceutical and other healthcare clients based across the world
  • Project management – to organize and manage a portfolio of projects including the scope, deliverables and revenue management, along with any assumptions and dependencies
  • Proactive change management and expectation setting amongst all stakeholders
  • Communicating client needs and expectations clearly across development and production teams
  • Executing campaign deliverables according to processes and procedures
  • Meeting consistently with internal and external teams to manage timings, assets, progress and client deliverables
Qualifications and skills:
  • Bachelor’s degree
  • Minimum of 2 years’ experience of account management and/or project management
  • Passion for customer service and for ensuring that our physicians and clients have the best experience possible
  • Proven ability to multi-task in a fast-paced environment, responsible and results driven
  • Excellent organization and documentation skills
  • Excellent presentation and strong communication skills. Demonstrated experience of successful stakeholder management
  • Ability to quickly forge and maintain relationships
  • Results-oriented with a positive outlook and a clear focus on quality of deliverables
  • A proactive project planner who continually strives for improved efficiency
  • Diplomatic, credible and comfortable in dealing with senior executives
  • Effective negotiator, able to influence stakeholders to achieve mutually beneficial outcomes
  • Spanish, French and/or German language ability would be beneficial
  • Experience of digital, agency and/or pharmaceutical industry
  • Knowledge of marketing-related creative process
  • Experience with medical/legal review process within the pharmaceutical industry
  • Knowledge of ABPI and other country-level pharmaceutical guidelines/review requirements
  • Experience in delivering online campaigns, e.g. banner ads, emails, microsites, landing pages, websites, online content production
  • Experience with global campaigns highly preferred
  • Experience with content/task management systems helpful, in particular Workfront