Sr. Account Manager

Job ID 2024-6725

Account Management Bensalem, Pennsylvania


Description

Position at WebMD

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Summary:
As a Senior Account Manager, you will be responsible for building and managing multiple client relationships, collaborating with multidisciplinary teams across the organization, managing multiple client deliverables, and successfully executing projects. The applicant should be a highly organized individual with the ability to prioritize and excel in a deadline-driven environment. The applicant should also have excellent problem-solving skills, critical-thinking, conflict resolution, and be adept at distilling issues and providing real-time guidance to team members. 

 

What You’ll Do:
  • Manage and maintain client relationships through focused attention to detail, team leadership, concise communications, and a sense of urgency
  • Collaborate with multidisciplinary project teams, meet client and management expectations, and oversee successful execution of projects from sale to post-launch
  • Demonstrate comprehensive understanding of client’s business and ability to engage clients to ensure delivery of MNG Health’s product offerings 
  • Partner with Business Development to maximize revenue generating opportunities and growth within existing client accounts 
  • Ensure there is a seamless handoff for new opportunities from the sales team to the project execution team and relay client requests to the internal team in a timely manner and with defined next steps/deliverables
  • Schedule and conduct kick-off meetings for each project, and provide ongoing updates to client and internal team to ensure successful management and completion
  • Serve as the first point of escalation for client and project issues and questions 
  • Creation of agendas, timelines, and post-meeting notes for all client meetings
  • Coordinate with clients on program launches and reporting
  • Possess strong presentation and communication skills, a commercial mentality, and ability to work with pharmaceutical clients to keep them actively engaged in all contracted programs
  • QC and approval of all pieces prior to client delivery and submission into MLR systems; tactic quality
  • Overall ownership of client program success and execution 

 

Who You Are:
  • Comfortable in a highly deadline-driven environment and able to pivot quickly between tasks and adapt to rapidly shifting priorities
  • Organized, detail-oriented, and a problem-solver 
  • Independently motivated but able to foster a positive team dynamic
  • Thrives in an account leadership role with strong sense of accountability

 

Qualifications:
  • Bachelor’s degree required
  • Minimum five years of account management experience required, within the healthcare or medical education environment 
  • Proven ability to multitask, adjust priorities, meet deadlines, and successfully operate in a fast-paced work environment
  • Highly professional, ability to work independently, and ability to build rapport while providing superior service and maintaining positive relationships with internal teams and external vendors/contacts
  • Outstanding time management, organizational skills, and attention to detail
  • Ability to provide creative solutions independently or within a team dynamic as issues arise   
  • Excellent verbal communication, writing, and grammar skills
  • Ability to work extended hours to meet clients’ business needs, if needed
  • Experience with Medical Legal Regulatory (MLR) preferred