Client Service Coordinator

Client Services Los Angeles, California


Position at IGN

About IGN

IGN Entertainment is one of the leading Internet media companies focused on video games and entertainment. IGN reaches more than 360 million monthly users around the world, and is followed by more than 61MM social and YouTube followers. IGN also publishes daily content on 36 platforms including TikTok, Twitter, Facebook, Instagram and Snapchat Discover. Established in 1996, IGN is headquartered in Los Angeles, with offices inNew York and London. IGN content is localized in 20 languages and 110 countries and hosted on websites and native applications on mobile, connected TV, and Xbox and PlayStation platforms.

The Opportunity

Join IGN as a Client Service Coordinator reporting to the Client Service Lead. Your responsibilities will be to support the team across all advertiser campaigns and productions. The Client Service team works alongside the Sales, Creative Strategy, Design, Social and Video Production teams to drive revenue for IGN by creating market-leading, innovative programs that exceed the expectations of audience and partners.
Key Responsibilities
  • Support Client Service Managers, Video Producers, and the Design Team across the lifespan of multiple branded projects simultaneously.
  • Handle scheduling and calendaring for internal and external partners
  • Troubleshoot day-to-day scheduling and production challenges, sharing input and solutions
  • Handle the day-to-day maintenance of systems that track custom commercial campaigns such as Airtable, Formstack, Google Calendar, and Google Drive and ensures clear communication around project statuses, deadlines, and next steps
  • Assist with creating timelines for custom campaigns
  • Order production gear and supplies and ensure expenditures are tracked and recorded.
  • Work with Client Service Managers and Video Producers to create and distribute call sheets.
  • Arrange transportation for internal and external cast and crew.
  • Onboard freelance staff and process invoices and reimbursements.
  • Research, become familiar with, and maintain internal documentation around celebrity talent and influencers.
  • Outreach and coordination of crew and talent
  • Assist on set for custom productions and tentpole events.
  • Take a collaborative approach to all projects, working closely with partners across a variety of teams to understand the different needs of each in order to deliver the best possible outcome
  • Assist with Native article review

Job Qualifications

  • BA/BS Degree, or previous experience in digital media, video production, design, or digital advertising.
  • Impeccable attention to detail and organizational skills.
  • Strong time management skills, ability to prioritize and handle multiple projects.
  • Strong research skills.
  • An effective verbal and written communicator.
  • Experience in video production preferred.
  • Ability to work in a high pressure, fast paced production environment
  • Based in the greater Los Angeles area, this role will work a hybrid schedule out of our West LA Office

Our Culture and Values

At IGN, we believe diversity stimulates creativity, promotes the exchange of new insights, and enriches our personal and professional lives. We are committed to championing diversity in all that we do, weaving fairness and equity into the fabric of our organization, and achieving a safe, welcoming, inclusive, and antiracist culture where everyone belongs and everyone can thrive.

Here’s the good stuff about us…

  • You’ll make an impact. We reach 360 MM monthly unique users. We’re big time, but we’re not afraid to give you real opportunities to be epic and make a difference immediately.
  • We’ve got a big presence, but a small team.
  • We have fun. It’s all about games and games are fun. Anyone can offer a casual work environment, flexible hours, and benefits. We can offer that and a place where you can squad up with your coworkers in the arcade/game room.
  • We’re passionate about what we do. IGN employees understand our users, because they are our users. We have a personal interest in providing the best possible product.
IGN offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then IGN is the place for you.
IGN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary Disclosure: Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The base pay for this position ranges from $60,000 to $68,000, plus incentive compensation (for eligible roles only), 401K with company match, medical, dental, vision, and life insurance, short and long-term disability, and a flexible time off policy.