Affiliate Operations Manager
Description
Who we are:
Spiceworks Ziff Davis (SWZD) is a trusted global marketplace that connects technology buyers and sellers with the most actionable and precise intent data. We are uniquely positioned to offer tech brands unmatched visibility into accounts that are truly in-market, by leveraging our scale, quality and diversity of intent data. With unparalleled access to the world’s most influential technology buyers through a combination of first-party (Community, Tools, Editorial) and third-party intent data, SWZD is a leader in intent-backed, intelligent, omnichannel marketing.
About our Ziff Media Group division:
Ziff Davis Media Group (ZMG), a division of Ziff Davis (NASDAQ: ZD), is a growing collective of global media brands, each providing a unique perspective on a unified belief: tech is today’s lifestyle. We specialize in crafting content, developing tools, and providing unique perspectives that empower consumers to harness technology for personal growth across all facets of their lives.
Our portfolio of iconic brands, including PCMag, Mashable, and Lifehacker, collectively engages 40 million users per month, which uniquely positions us to connect brands with in-market consumers and create impactful, relevant moments that empower our audience to discover the products and services that make their lives better.
Job Summary:
The E-commerce Operational Manager will oversee and optimize day-to-day and month-end operations for ZMG’s e-commerce team. This role involves ensuring our operational objectives are achieved efficiently and effectively in conjunction with managing the entire month-end revenue recognition process.
The position requires coordination with various internal teams, including Finance, Business Intelligence, Account Executives, and Client Success Managers. The ideal candidate will possess a strong background in e-commerce operations, exceptional organizational skills, and the capability to support the e-commerce team in attaining high performance.
The position requires coordination with various internal teams, including Finance, Business Intelligence, Account Executives, and Client Success Managers. The ideal candidate will possess a strong background in e-commerce operations, exceptional organizational skills, and the capability to support the e-commerce team in attaining high performance.
Primary Responsibilities:
- Main point of contact for ZMG month-end revenue recognition, primarily for Cost-Per-Click relationships
- Responsible for auditing e-commerce roundups and optimizing call-to-action buttons
- A key contributor to delivering optimizations, reporting, and overall campaign success for e-commerce campaigns, presenting recommendations to AE’s and CSM’s
- Collects proof of delivery for e-commerce campaigns
- Utilize data analytics platforms like Google Analytics, Tableau, and Looker to uncover trends and insights, and present them to ZMG’s e-commerce team
- Develops and maintains working relationships with key internal teams and members in all functional areas
- A primary contact for ad hoc requests from Finance and Business Intelligence teams
- Identify areas for process improvement and implement solutions to enhance operational efficiency
- Oversee e-commerce inventory levels and collaborate with ZMG’s e-commerce team to prevent overbooking
Skills & Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- 2+ years of experience in e-commerce operations or a similar role
- Proven track record of managing and optimizing e-commerce operations
- Excellent organizational and problem-solving abilities
- Proficiency in data analytic systems, including Google Analytics, Tableau, and Looker
- Strong analytical skills with the ability to use data to drive decisions
- Excellent communication and interpersonal skills
Salary Range: The salary range for this position is INR 8,00,000 to 9,50,000 Lakhs per annum.
***In terms of logistics, all interviews will take place over phone or video due to our Work From Anywhere Policy***
Spiceworks Ziff Davis is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group, particularly in the technology industry. Some candidates may see a long list of job requirements and feel discouraged because they don't match every single bullet point - we suggest, please apply anyway. We're flexible on location wherever possible - we are a Work From Anywhere company. We don't believe in a "perfect" candidate because we believe in our core value, "Evolve and Adapt Quickly". If you believe this is a role that you'll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.