Technical Account Manager (TAM)
Description
We’re Ookla, the company behind Speedtest, Downdetector, Ekahau, RootMetrics, and an ever-expanding suite of connectivity solutions. Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who enjoy solving complex problems, are motivated to challenge themselves, and are delighted with turning clever ideas into unique products.
Millions of consumer-initiated tests are performed through our products and billions of data points are collected globally every day. With all this measurement comes countless ways to dissect and analyze our data, and plenty of exciting opportunities to optimize our broader strategy. When you work for us, you are using Ookla data and insights to further our mission to improve connectivity for all.
The Technical Account Manager (TAM) role is pivotal in enhancing our pre-sales efforts, assisting the sales team in identifying leads, crafting opportunities, and strategically positioning Ookla's solutions.
As a TAM, you will bring both product knowledge and technical expertise to support Sales Directors during pre-sales engagements. Your responsibilities include guiding the sales process through the effective identification of client needs and the tailored presentation of Ookla’s offerings. With a strong foundation in both product functionality and the technical nuances relevant to our clients' connectivity challenges, you will play a crucial role in developing compelling proposals that align closely with customer objectives, thereby driving the success of our pre-sales initiatives.
The ideal candidate will be in the North Africa region (preferably Morocco) and possess an uncanny ability to multi-task and independently prioritize their time to maximize business and customer benefit. They will be able to interact effectively across a wide range of functional roles and problem spaces and will possess tremendous attention to detail. They will be able to work in an extremely fast paced, highly ambiguous, rapidly evolving environment. The ideal candidate must be able to communicate effectively with technical and non-technical groups across multiple geographies and be able to develop strong customer relationships.
If you consider yourself to be a strong technologist that is motivated by opportunities to solve unique and challenging problems, if you have a strong desire to directly enable customer success, and if you want to work for a rapidly growing company that needs leaders instead of followers, this might be the place for you.
We are committed to providing you a flexible work environment where individuality, fun, and talent are all valued equally. If you consider yourself innovative, adept at collaboration, and you care deeply about the work you do, we want to talk!
Expectations For Success
● Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
● Actively develop and grow relationships across your customer’s business and technical organizations
● Educate, train, and support our clients to ensure optimum utilization of our product suite
● Act as the primary resolution function for any issues or questions raised by your customers
● Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
● Engage with Director and C-Level executives in support of their business needs
● Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
● Champion and advocate for customer requirements within Ookla (be their voice)
● Participate in customer requested meetings (onsite or via phone)
● Continually develop your own knowledge and application of new technologies to support and enable growth of our customers.
● Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products
● Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
● Actively develop and grow relationships across your customer’s business and technical organizations
● Educate, train, and support our clients to ensure optimum utilization of our product suite
● Act as the primary resolution function for any issues or questions raised by your customers
● Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
● Engage with Director and C-Level executives in support of their business needs
● Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
● Champion and advocate for customer requirements within Ookla (be their voice)
● Participate in customer requested meetings (onsite or via phone)
● Continually develop your own knowledge and application of new technologies to support and enable growth of our customers.
● Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products
Requirements:
We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we’d like to hear from you.
● Strong pre-sales skills, including demonstrating product value to prospects and assisting with use cases building and solution configuration
● 5 - 10 years of enterprise-level technical experience and expertise in product/service offered, with the ability to troubleshoot and provide solutions
● Strong experience with RAN/RF, internet, cellular and broadband technology, and infrastructure
● Experience in managing key accounts and building customer relationships
● Ideally located in Morocco to closely work with regional clients
● Strong technical problem-solving skills with a demonstrated ability to adapt to new technologies and learn quickly
● Experience with visualizing big data and data analytics, including applications like Tableau, SQL and advanced Excel functions.
● Fluent in English, French, Arabic is a plus; strong verbal and written communication skills
We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we’d like to hear from you.
● Strong pre-sales skills, including demonstrating product value to prospects and assisting with use cases building and solution configuration
● 5 - 10 years of enterprise-level technical experience and expertise in product/service offered, with the ability to troubleshoot and provide solutions
● Strong experience with RAN/RF, internet, cellular and broadband technology, and infrastructure
● Experience in managing key accounts and building customer relationships
● Ideally located in Morocco to closely work with regional clients
● Strong technical problem-solving skills with a demonstrated ability to adapt to new technologies and learn quickly
● Experience with visualizing big data and data analytics, including applications like Tableau, SQL and advanced Excel functions.
● Fluent in English, French, Arabic is a plus; strong verbal and written communication skills
● Knowledge and expertise with Ookla’s product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings
● Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions
● Global business experience a plus, with special focus on supporting the needs of an international customer base
● B.A./B.S. degree or equivalent, Master’s degree or international business education a plus
● Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions
● Global business experience a plus, with special focus on supporting the needs of an international customer base
● B.A./B.S. degree or equivalent, Master’s degree or international business education a plus
● Background Checks
Benefits:
We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. Ookla has great benefits including competitive compensation and paid time off. We make sure you have the best hardware, software and tools available for you to do your work.
If you’re passionate about joining the work we’re doing, we welcome your application and
encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report from our parent company here.] Ookla is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.
We want to ensure candidates have everything they need throughout our application and hiring process. If you have any individual needs related to disability or accessibility, we encourage you to contact [email protected]; and let us know how we can best accommodate you.