Satellite Office Careers

Description

• This role involves managing the company's social media accounts and promptly responding to customer inquiries and feedback.
• Oversee and resolve complex customer cases that require Level 2 support, serving as a next step for issues unresolved by initial contact points including Showrooms, social media, and Customer Support. 
• Deliver professional and empathetic customer support via variety of channels.
• Communicating issues to various departments
• Provide thorough solutions to customer issues
• Capture and process customer interaction information
• Set clear time frames and expectations on when responses will be received and followed up
• Attend training, maintaining up to date and relevant knowledge on products, services, and policies
• Provide a wide range of support to other team members and departments
• Provide resolutions to customer product faults in line with product warranties, legislative requirements and internal processes
• Facilitate and manage stakeholder feedback loops, ensuring that significant customer issues and insights are effectively communicated and acted upon across various departments.

• We are seeking someone with experience in providing customer service through social media platforms
• You will have a positive and fun disposition with a positive approach and flexibility to get in and do what needs to be done
• Strong decision-making capabilities
• Able to think outside the box where required
• The ability to work within a high volume and dynamic environment
• The ability to manage multiple competing priorities
• Computer literate with experience and or ability to work with a CRM
• High attention to detail and able to problem solve, resolve issues, and think on your feet to deliver the best outcome
• A team player who is collaborative and adaptable to assist the greater team when required
• Ability to learn quickly and thrive in a fast-paced environment
• Strong organisational skills and ability to multitask and effectively time manage
• Be self-driven and able to work autonomously or in a team environment
• Outstanding relationship building, coupled with exceptional verbal and written communication skills will be key in this role