Production Support Associate - Import (Global Sourcing)
Description
Experience Requirements
- 1-3 years exp supporting a fast-paced department. Previous exp in a buying team preferred
- 1+ years in supporting salespeople
- 1+ years customer service management
- 1+ years in project management
- 4-year college degree preferred but not required
- Intermediate to advanced proficiency in Microsoft Suite, i.e., Word, Excel, PowerPoint, SharePoint. Exp with Oracle and Smartsheet a plus
- Experience in promotional/branded merchandise &/or international business a plus
- Experience in product compliance and product quality / inspections a plus
Job Skills & Traits
- Career interest in Global Sourcing/Supply Chain Management and an aptitude for growth within the department
- Interest in product compliance and quality as part of the role will require the ability to arrange, track and report on testing and inspection results
- Possess outstanding customer service skills to work with both internal and external clients
- Must be a highly productive, self-starter with strong problem-solving skills
- Excellent project management skills including multi-tasking, prioritizing, excellent time management and organizational skills
- Ability to partner with account management team to support achievement of account objectives
- Positive team player with a proven ability to build strong relationships
- Ability to work in a high-pressure environment
- Excellent English language skills (written, verbal and interpersonal skills)
DUTIES & RESPONSIBILITIES
- Support EMEA Import team to include but not limited to:
- Placing, updating and Receiving Purchase Orders
- Order and project tracking
- Update Project Trackers
- Book, track and report on product testing and goods inspections
- Enrich sales orders and generate purchase orders in Oracle EBS
- Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking
- Manage order scope changes including updating PO’s, sending revised artwork and gaining Account Manager approval on changes
- Ensure orders are invoiced within 2 business days of order shipping
- Communicate timely order status to the EMEA Import Team, Account Manager, CSC, and client
- Proactively manage OOR and provide solutions to issues
- Inform Supervisor of any potential issues with orders, workload, and partnership
- Complete internal documents as required (ex: SSRM, C&R, BE, etc)
- Partner with various departments within BDA to ensure customer satisfaction
- Provide outstanding customer service and partner with EMEA Import Team in handling issue resolution and customer escalations
- Achieve individual performance metrics and measurements
- Maintain high levels of professionalism when interacting with BDA employees and clients
- Fulfill PSA 1 level tasks and preferably support an account with a complexity level 1 based on the business needs