Client Services Supervisor
Description
KEY RESPONSIBILITIES & DUTIES
NEW ACCOUNT SETUP
- Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding & due-diligence exercises
ONBOARDING & OPERATIONAL SUPPORT
- Conduct onboarding for new hires and nurturing long-term client and staff relationships
- Establish a clear understanding of the client’s tactical & strategic plans
- Prepare client/sales visit agenda and presentations
- Develop effective communication platforms for clients and staff
- Any other administrative task requested on a regular or ad-hoc basis
- Deal with client requests and troubleshoot problems
KEY ACCOUNT MANAGEMENT
- Drive inside sales initiatives
- Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
- Act as an escalation point and a major advocate of the client
- Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly & quarterly business reviews, and bi-annual pulse surveys (via phone or online)
- Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
Assistance with Client IT Requirements
- Coordinating the management of IT and equipment Purchase Orders with Suppliers
- Raising IT tickets for clients where necessary
- Follow-up on installation progress or resolution of tickets
- Maintain an inventory of purchased equipment and status
PERSONAL SKILLS & QUALITIES
- Proactive, resourceful, self-motivated, takes initiative
- Strong communication skills (written and spoken)
- High service orientation.
- Ability to meet deadlines with excellent time management skills
- Calm, polite, and professional behavior.
- Precise, accurate and attentive to details
- General business knowledge.
SPECIAL REQUIREMENTS
- Willing to work Australian hours (Sydney)
- Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
- Advanced knowledge of Google Doc, Sheets, Mail, Calendar
- Experience with Australian businesses is beneficial
QUALIFICATIONS & EXPERIENCE
- Bachelor’s Degree from a reputable College or University
- At least three plus (3+) years’ work experience