Associate Product Manager

Product Experience Remote - Canada


Description

Position at MOZ Group

The Moz Group is seeking a self-driven, problem solver to discover and deliver solutions that delight customers across our portfolio of voice software brands: Line2, eVoice, and eReceptionist. As an Associate Product Manager & reporting to the Director of Product, you’ll collaborate with UX, engineering, and marketing across various stages of the product lifecycle.  You will need to employ a mindset of curiosity, leaning into customer context to identify, prioritize, and execute new opportunities to deliver on the product strategy.  

You’re an amazing communicator who is passionate about understanding and solving problems that make people’s lives better.  You embrace failure and recognize that it’s an opportunity from which to quickly learn and grow.  You’re comfortable with the unknown and motivated to grow your product practice.

Responsibilities:

Product Delivery

  • Support agile development team(s) by translating incremental product priorities into executable product requirements in the form of user stories.
  • Develop a shared understanding of features between product, engineering, and UX.
  • Within a defined scope, prioritize the implementation of new features and set specific timelines.

Product Discovery

  • Regular liaison with client stakeholders in order to identify areas for product improvement & optimization
  • Support the Director of Product with decomposing initiatives and epics into smaller pieces.
  • Collaborate closely with the Director of Product and UX to understand customer pain points, jobs to be done, and translate solutions into user stories.
  • Collate and disseminate insights from customer data to drive product planning.

Product Validation & Launch

  • Support Senior product manager to ensure successful adoption of features by users.
  • Monitor and collect data on user impact of features post-launch to validate product reach & impact.

Qualifications:

  •     4+ years of program/product management experience in SaaS space
  •     Impeccable customer relationship management skills
  •     Extensive product lifecycle knowledge acquired through hands-on       experience releasing several, large-scale consumer internet products
  •     Experience with Agile methodologies, Scrum, & usability testing
  •     Experience & enthusiasm for information architecture, UX and product design
  •     Strong communication skills, both verbal and written, proactive and clear communications to a variety of audiences
  •     Analytical and comfortable sorting through data and using it to make data-driven decisions
  •     Knowledgeable in user engagement tools (e.g. Pendo; Fullstory).

About the Moz Group:

The Moz Group, a subsidiary of Ziff Davis, Inc (NASDAQ: ZD), is a leading provider of marketing technology solutions primarily for small and medium-sized enterprises that empowers businesses to engage their customers digitally and grow their revenue by leveraging the power of online search, email, voice, and text communications.

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