Part-Time Customer Care Specialist
Description
*Please be advised that EHG will not respond to any direct emails about this role. Rest assured your application will be reviewed and you will be contacted if there's interest in your candidacy.
Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare providers, consumers and payers with trusted content and services delivered through Everyday Health Group’s world-class brands.
The Opportunity
Lose It!, a property of Everyday Health Group, is looking for a quick-learning, friendly, patient individual to join our Customer Care team. As a Customer Care Team member, you represent our brand and are a direct connection between Lose It! members and the rest of the company.
In this position, you’ll be working directly with Lose It! members via email. Critical to your success is an understanding of our workflows, policies, and processes and the ability to adapt to evolving business needs. There is room for growth (more hours, increased scope of job responsibilities) for employees who perform above average in terms of more hours and increased pay. These advanced support paths are available for employees who grasp concepts quickly and have an appetite to expand their scope.
Salary Range
The salary compensation for this role, when being performed, is $18.00 to $22.00 dollars an hour. Compensation for this business unit-specific role is based on a variety of factors, including experience, scope of the role, capabilities to perform the role, as well as business & company performance.
Key Responsibilities
- You’ll interact with customers via an email ticketing system, Zendesk
- Work closely with other Customer Care team members to resolve customer issues and questions
- You’ll handle customer support requests related to all aspects of the Lose It! App, including but not limited to app features/usage, account management, product subscriptions, purchasing/refunds, and escalating cases beyond your purview.
- After a 30-hour training period, you are expected to send at least ten emails per hour, with a focus on fully answering the customer inquiry in your first reply
- Four-hour shifts with flexible scheduling post-training; this means we’ll work with you to figure out a schedule that works with your lifestyle, but we aim for consistency.
Job Qualifications
- Someone who is tech-savvy-- you don’t need to know how to code, but you should be comfortable using computer software such as Google Docs, support platforms such as Zendesk, Helpscout, or similar, and Chat/Email technology.
- Comfortable using mobile phones and mobile applications
- Excellent written English
- Available to work at least three, four-hour shifts per week, including two weekend days (Saturday or Sunday) per month
- Available for a Weekly team meeting, typically held virtually on Tuesday mornings in Eastern Standard Time; attendance is mandatory unless prior approval is granted
- Able to complete 30 hours of training in the first ten days of employment
Our Culture and Values
We created our values together to guide our collective purpose and pursuits. We are collaborators and problem solvers. We empower one another to make informed decisions and to be enabled towards action. We embrace success. We recognize that innovation can spark and be born from any of us no matter our individual role or background. We encourage open mindedness and sensitivity to each other and our environment. Our personal and professional passions get ignited, nurtured and supported. We value that doing is greater than talking as the most measurable means of impact. Our collective purpose to deliver enlightened audience experiences with trusted brands is what drives the success of our business and our professional satisfaction.
Life at Everyday Health
At Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.
If you’re seeking a dynamic, flexible work environment where you can see the direct impact of your performance, then Everyday Health is the place for you. Everyday Health Group has employees located in 40+ states as well as offices in NYC, Asheville, Boston, London, England and Mumbai, India.
Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.