Operations Coordinator
Description
Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run the leading Cash Back, Reward and Coupon codes brands in the UK (Voucher Codes).
TDS Gift Cards, a division of Ziff Davis, is a leading platform solution for global Prepaid/Gift Card processing and program management. TDS is licensed to manage programs for Airbnb, Uber, Netflix, DoorDash, Meta, eBay, Instacart, and many others. TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and brand via prepaid cards, pincode and digital solution programs through major retailers and digital distributors across the globe. TDS develops individualized strategic retail rollout plans for its digital partners to maximize revenue, branding and marketing results, making it easy for brands to own and run a global gift card program.
TDS develops unique prepaid card products and delivers them to consumers through a worldwide network of leading retailers and alternative distribution partners across 50+ countries. Headquartered in Santa Monica, California, TDS has additional offices across the US, Mexico City, Brazil, Australia, France and the UK.
The TDS culture and business has been built upon an entrepreneurial drive and created by experienced leaders and a team of people that thrive in a fast-paced, dynamic, creative and energetic environment. TDS is looking to complement this team with an Operations Coordinator as described below.
What you’ll do:
As the TDS Operations Coordinator, based remotely in the USA, this individual should be able to wear many hats and pay great attention to detail. Acting as a utility player across the Operations team, this individual will be cross trained in many areas, systems, and processes. As direct support to the Senior Operations Coordinator, you will be assisting on many aspects of the operations side of the business, which includes our technology stack and APIs, print production, customer service, data and reporting, our sales and analytics platform, and more. You will be responsible for managing your prioritized task list, following up with contacts in a timely manner, and effectively communicating with other TDS’ departments. This individual must also be able to balance a fast-paced work environment and stay organized.
Key Responsibilities
- Assisting with the day to day needs of various clients
- Creating products and data batches for print runs and digital distribution
- Activate and deactivate cards or codes when needed
- Work with the print team to help process physical print orders
- Proofing our Partners’ digital customer journey flows on retailer websites around the globe
- Handling customer service inquiries that originate from the client, activator, or customer
- Entering retailer margins into the reporting table for new transactions that take place
- Providing updated art and text to online retailers when our Partners refresh their branding, and auditing these changes to ensure they take affect
- Following up on missing merchant IDs and names to enter into our mapping table for reporting
- Creating and monitoring partner accounts for our various tools to ensure we have a current list of personnel and the services are being utilized
- Working with the TDS retail team to help rename and categorize retailers for our sales and analytics tool
- Creating new documentation and fine-tuning existing documentation to ensure it is accurate and current
- Managing your task list and completing those tasks based on priority and deadlines
Requirements:
- This is an entry level position for candidates with 1-2 years experience
- Strong interpersonal and communication skills
- Ability to work with a team and be client-facing
- Excels in a multi-tasking role
- Able to take direction, as well as work independently
- Learns quickly and is able to retain a lot of information in order to tackle tasks accurately and efficiently
- The ability to pivot and think critically is key to growth in this position
- Attention to detail, organized and thorough, with a desire for continuous improvements is key to this role
- Proficiency in Microsoft Office suite & Jira
- Bachelor’s degree is required
We Offer Great Benefits:
- Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
- Flexible Vacation / Paid Time Off
- Charitable Giving Programs that include Paid Time off to volunteer and donation match
- Family Planning Programs like MAVEN Fertility Concierge
- Pregnancy and Paid Parental Leave (up to 16 weeks)
- 401K savings plan with employer match
- Employee stock purchase program (ESPP)
- Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
- Hybrid, Remote and Flexible work arrangements
- Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!
U.S. Equal Employment Opportunity/Affirmative Action Information
Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.
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