Customer Service Moderator
Description
About the Role:
As a Customer Service Moderator for our online Bingo games, you will be an integral part of our gaming community, ensuring a fun, safe, and engaging environment for all players. Your role involves monitoring live chat during games, enforcing community guidelines, and assisting players with any questions or issues that arise. You will also play a crucial role in facilitating player interactions, handling disputes, and maintaining the overall flow of the game chat. Additionally, you will contribute to team discussions on improving the player experience and streamlining our moderation processes.
Our Values:
- PERSISTENCE: We never give up and are determined to be the best at what we do.
- RESPECT: We value and respect our clients, players, and our team members; promoting professionalism, integrity, and fairness without compromise.
- OWNERSHIP: We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.
Joining our PRO team means working at the forefront of an exciting and ever-growing global industry. Whatever your role or experience level, you’ll play an important part in delivering our success. And you can expect to learn, have fun, and make lifelong connections along the way.
What You Will Be Doing:
- Carry out one of the most attractive roles within the bingo team.
- Create the spark that gets our players excited and looking forward to having a great time on site.
- Act as the life and soul of our site as a customer service moderator.
- Build strong and solid relationships with the community.
- Welcome players, run quizzes and games, and address player questions.
- Create a sense of 'community' within our audiences.
- Report to and work closely with the chat moderator manager to provide feedback on promotions, games, prizes, and site activities.
- Relay onsite issues reported by players within chat rooms and provide feedback on disengaging promotions.
- Play a pivotal role in ensuring player satisfaction and site engagement.
- Be a real team player, collaborate effectively within the team.
- Be self-motivated, trustworthy, adaptable to change, and uncertainty.
- Think fast with an understanding of commercial requirements.
- Find solutions and turn issues into positive outcomes.
- Strive for optimal performance, be open to new responsibilities, and always seek opportunities to learn.
What We Need From You:
- Ability to be socially engaging with exceptional conversational skills.
- Awareness of bingo and online gaming/chatting.
- Internet savvy with experience in internet communities and/or forums.
- Good understanding of social media platforms and communication styles.
- Experience in social or community support (desirable).
- Good typing, spelling, and grammatical skills.
- Computer literate, including proficiency in Office applications.
- Self-starter who can manage own time effectively.
- Trustworthy with the ability to work flexible shifts, including weekends and holidays.
- Fluent in English.
About Us:
ARRISE is a leading supplier of player-favourite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
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