Control Room Operator
Description
What makes ARRISE different?
We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Bulgaria and beyond.
We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description:
The role is centered on ensuring the functionality of studios and products while maintaining game standards in line with company SLAs. Key responsibilities include training new team members, evaluating staff performance, and actively contributing to the company's development through collaboration and process improvements. The supervisor addresses operational incidents promptly, assists the Shift Manager, and maintains effective communication across departments. Additionally, the role involves documenting team performance and challenges, ensuring compliance with company standards, and supporting efforts for ISO standardization and certification.
Responsibilities:
- Supervise and verify the operational activities as per the Activity Organization Matrix
- Ensuring the functionality of the studios.
- Respecting and maintaining the game standards imposed by the company.
- Acknowledge the table calls and solving them so that the game can be resumed as soon as possible.
- Reporting and logging incidents and mistakes.
- Assists with any task related to good functionality of the operation.
- Up to date with all procedures, rules, promotions, and game strategies.
Requirements:
- Work experience: at least 8 months experience as a Croupier in the Casino LIVE/Online industry.
- Excellent knowledge of the games, internal procedures and regulations
- No written warning, disciplinary commission, unjustified absences withing last 6 months
- Advanced written and verbal communication skills English/Bulgarian
- PC skills (Operation PC, Microsoft Office)
- Experience on a similar position would be considered an advantage
- Technical background is a plus
- High education background is a plus