Team Lead - Surveillance Controller

Product Bogota, Colombia


Description

Position at ARRISE

The Team Leader Surveillance Operator will monitor and analyze physical and online gaming 
environments, ensuring compliance with security protocols and industry standards.

Responsibilities include verifying incidents, analyzing roulette wheel deviations, and testing 
surveillance systems for bugs or performance issues.

The role involves creating reports, maintaining logs, and promptly reporting suspicious activities 
while collaborating with QA teams to enhance system reliability.

This position demands strong analytical skills, technical proficiency, and the ability to operate 
effectively in a fast-paced, 24/7 environment.

Responsibilities:

  • Incident Verification and Resolution: Analyze and verify studio-reported incidents, 
    ensuring timely resolution. Prepare assistance reports for potential disciplinary actions or 
    staff evaluations.
  • Roulette Wheel and System Analysis: Perform detailed analysis of roulette wheels to 
    detect deviations beyond accepted standards, ensuring the integrity of gameplay. Operate 
    security systems to monitor and maintain high levels of surveillance.
  • Surveillance and Testing: Conduct routine and advanced testing of online gaming 
    surveillance software, identifying bugs, errors, or defects. Collaborate with QA teams and 
    developers to ensure system accuracy and functionality.
  • Report Creation and Documentation: Develop and maintain comprehensive reports and 
    logs, documenting activities, incidents, and testing results to ensure transparency and proper 
    recordkeeping.
  • Premises and Online Security Monitoring: Perform physical inspections and monitor 
    online platforms for suspicious activities, reporting violations to management immediately.
  • Ensure seamless operation of video monitoring consoles and security devices.
  • System Performance Monitoring: Regularly verify and validate the performance of online 
    gaming surveillance systems. Recommend improvements and updates based on performance analysis.

Requirements:

  • Industry Experience: At least 2 years as a Team Leader Surveillance Operator in the 
    iGaming industry or with live products.
  • Technical Proficiency: Ability to operate and maintain surveillance software tools, 
    including video monitor consoles and security devices.
  • Analytical Skills: Strong skills to perform detailed analysis of roulette wheels and online 
    gaming activities, identifying deviations and suspicious activity.
  • Communication and Reporting: Excellent verbal and written communication skills in 
    English. Ability to create accurate reports and maintain logs.
  • Shift Flexibility: Willingness to work flexible hours, including 8-hour shifts and weekends, 
    to meet business needs.
  • Software Knowledge: Proficiency in Microsoft 365 for reporting, communication, and 
    document management.

Nice to Have:

  • Advanced Roulette Wheel Expertise: Experience with technical analysis and calibration of 
    roulette wheels to ensure gaming accuracy.
  • Surveillance Technology Knowledge: Familiarity with advanced surveillance tools and 
    software for improved system performance.
  • Language Skills: fluency in an additional language for enhanced communication across 
    teams and regions.