ARRISE Careers

Description

• Provide effective management and leadership to a team of trainers, overseeing their activities and ensuring smooth coordination.
• Report directly to the Head of QC & Training and collaborate closely to align initiatives with organizational goals.
• Ensure compliance with all regulatory and contractual standards, striving to exceed expectations in training delivery.
• Proactively foster a positive, engaging, and relationship-building environment with all staff members, promoting a culture of continuous improvement.
• Design and implement comprehensive training programs for new Game Presenters and Shufflers, as well as retraining initiatives for existing employees to enhance performance quality.
• Serve as a role model and mentor for staff, imparting essential procedures and controls for specific table games and reinforcing excellent service skills.
• Implement coaching strategies to support staff development and encourage professional growth, providing guidance and support as needed.
• Develop and optimize training materials, continuously refining the training program structure to ensure effectiveness and relevance.

• Minimum three years of managerial experience, demonstrating effective leadership of teams comprising 20 or more members.
• Possesses a strong leadership mentality, guiding teams towards achieving strategic objectives.
• Excellent verbal and written communication skills in English, facilitating seamless interaction across all levels of the organization.
• Assertive and proactive individual with a proven ability to drive projects independently or collaboratively, ensuring efficient delivery of results while actively engaging stakeholders throughout the process.
• Proficient in strategic planning, capable of devising and implementing long-term organizational goals.
• Demonstrates essential decision-making and problem-solving skills critical for navigating complex challenges.
• Process and people-oriented, committed to adhering to established processes while also recommending and communicating logical improvements. Demonstrates a track record of maintaining a positive work environment and developing teams.
• Previous experience in developing and implementing training programs is preferred.
• Experience working with Key Performance Indicators (KPIs) to measure and track organizational performance.
• Previous experience leading a training department and familiarity with the gaming industry is advantageous.
• Proficient in navigating Microsoft Office applications for efficient task management and documentation.

• Competitive starting salary.
• Comprehensive training on the highest standards of the industry.
• Opportunity to work in a friendly and supportive culture.
• Tremendous growth opportunities in a large, fast-moving international company.
• Additional health insurance coverage (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more).
• Public transportation cards provided.
• MultiSport card, covered by the Employer.
• Conveniently located workplace steps away from a subway line.