Process Master
Description
About Us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
About The Role:
The Process Master will be responsible for designing, managing, and optimizing processes to enhance operational efficiency across teams and project outcomes. The role will involve working alongside Team Leads and the Jira Administrator to capture and translates process requirements, creating structured workflows that enhance collaboration and ensure clarity on project milestones. The role will need to focus on driving continuous improvement, fostering collaboration, and ensuring best practices across teams.
Key Responsibilities:
- Collaborate with department heads and leads to analyze workflows to identify areas for improvement, standardisation, or automation.
- Work closely with the Jira Administrator to ensure that process flows are accurately implemented.
- Lead the rollout of new or optimized processes across the team, ensuring each is well-documented, understood, and followed.
- Facilitate onboarding and training sessions to support team adoption of workflows and tools, acting as a primary point of contact for process-related questions.
- Adjust workflows based on insights gathered and emerging project needs, ensuring a dynamic, responsive approach to process management.
- Develop and track key performance indicators (KPIs) to measure process efficiency and effectiveness. Providing regular updates and insights to leadership on process performance and improvement opportunities.
- Driving a culture of continuous improvement by encouraging feedback and innovation.
Qualifications:
- 5-7 years of experience in process management, project coordination, ideally within the gaming, technology, industries.
- Strong understanding of process design and flow documentation, with the ability to communicate complex processes in a clear, structured manner.
- Experience working with Jira and Confluence
- Excellent communication and collaboration skills, with the ability to work effectively across departments and convey process requirements to technical administrators.
What we will give you in return:
- Annual salary between 30,000 - 40,000 EUR Gross.
- Health insurance from the first day of employment.
- Paid parking next to the office as required.
- Opportunities for both professional growth and personal development.
- Taking part in creating studios as part of an award-winning iGaming business.
- Truly international experience and collaboration possibilities with impactful results.
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