Field System Administrator
Description
Role Description: We are seeking an experienced and dynamic IT Specialist to join our team. In this role, you will leverage your strong technical background in hardware and software support to manage IT infrastructure and user devices. Your expertise will be crucial in ensuring the smooth operation of our company's IT environment, collaborating with cross-functional teams, and resolving technical issues in a fast-paced, 24/7 setting. You will play a key role in maintaining an efficient and reliable IT infrastructure, contributing to the overall success of our organization.
Responsibilities:
- Monitoring & Support: Oversee streaming equipment (encoders, scanners, desktop systems) using monitoring tools and logs to ensure continuous high-quality service. Manage incoming IT support requests, focusing on maintaining critical infrastructure (Dealer Modules, Encoders, Access Points, Switches).
- Application Testing & Team Collaboration: Collaborate with the development team to test new applications before deployment and work with audio-visual, security, and IT teams to ensure proper network functionality across the company.
- Encoder & Media Server Management: Ensure operational encoders and media servers for smooth broadcasting at live studio tables, resolving any issues promptly.
- Troubleshooting & Problem Resolution: Partner with the Head of Operations, Shift Managers and other team members to resolve technical issues quickly, troubleshooting and replacing equipment as needed.
- Workstation & Incident Management: Maintain workstation configurations, user access, and update internal procedures. Address IT incidents swiftly, ensuring resolution within SLA guidelines to prevent service breaches.
- Inventory & Supplier Coordination: Manage IT inventory by updating records, assigning equipment, conducting audits, and working with external suppliers to resolve IT-related issues with minimal disruption.
- Infrastructure & Security: Enhance and improve IT infrastructure to meet business needs, provide ongoing hardware/software maintenance, and safeguard company information to ensure confidentiality and data security.
Candidate Requirements:
- Experience: At least 3 years of experience supporting hardware and software for user devices in a technical environment.
- Technical Knowledge: Strong proficiency in supporting and troubleshooting Windows and/or Linux systems, with solid experience in Active Directory management.
- Hardware & Software Expertise: Extensive experience with hardware/software installations, configurations, and issue resolution.
- Wi-Fi & Networking: Proven experience with Wi-Fi networks and network management, ensuring seamless connectivity across devices.
- Collaborative Mindset: Comfortable working in a team-oriented environment, with the ability to collaborate effectively across departments.
- Problem-Solving: Excellent troubleshooting and analytical skills, with a proactive approach to identifying and resolving IT issues.
- Shift Flexibility: Willingness to work across various shifts in a 24/7 work environment.
Nice to have:
- Certifications: Relevant certifications in IT support, networking, or operating systems will be considered as a plus.
- Streaming Equipment Experience: Familiarity with streaming and broadcasting equipment is an advantage.
Position Overview
To support our continuous growth worldwide, we need motivated and responsible Field System Administrator to join our team.
Responsibilities
- Engage on cases quickly and effectively working as part of a close-knit 24/7 team.
- Monitoring streaming equipment through graphics and logs.
- Ensuring all encoders and DM’s are technically functional at all tables.
- Diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary.
- Keeping in touch with the ISP supplier in case of internet connection dysfunctions.
- Keeping up-to-date evidence of workstations: users, configurations, rights allocated on folders.
- Responding promptly to incidents and ensuring there are no violations regarding SLA.
- Performing data backups and disaster recovery operations.
What Makes You a Strong Candidate
- Minimum 3 years relevant experience.
- Intellectual curiosity and ability to work in a newly formed team.
- Fluent in English and Bulgarian language.
- Strong communication and interpersonal skills.
- Great attention to detail.
- Result-oriented, well-organized with a proactive mindset.
Hands-On Experience
Hands-on experience with the following technologies:
- Linux (Ubuntu) work level.
- Windows Domain Infrastructure – AD, Hybrid AD, Policy Management, DNS, DHCP.
- Virtualization (VMware).
- Basic with PowerShell and/or BASH.
- LAN / WAN Networking – switching, routing, VPNs, Vlan, WiFi (Cisco, Ubiquiti).
- Server Hardware and Storages.
What We Offer
- We offer an advantageous starting net salary.
- A detailed company training on highest standards.
- A chance to work in a friendly and supportive culture.
- Tremendous growth opportunities in a large fast-moving international company.
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more).
- Public transportation cards.
- MultiSport card, covered by the Employer.
- Food vouchers 160 BGN monthly
- Working place situated a few steps from a subway line.
If we have already piqued your interest, do not hesitate to apply for this opportunity.
We are excited to find YOU!
#LI-SK1 #LI-Onsite