IT Support Specialist
Description
What makes ARRISE different?
We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Bulgaria and beyond.
We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Bulgaria and beyond.
We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Responsibilities:
- Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.
- Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues, ensuring minimal downtime.
- Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as needed.
- Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.
- Manage Active Directory objects, such as user accounts, groups, and organizational units.
- Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.
- Keep in touch with the ISP supplier in case of internet connection dysfunctions.
- Respond in due time to incidents and ensure there are no violations regarding SLA.
- Install, update, and configure software applications on Windows and Linux platforms.
- Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.
- Actively pursue relevant training and certifications to enhance skills and contribute to the team's success.
Requirements:
- Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.
- Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and network troubleshooting.
- Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting. Experience with MCSA-level tasks such as server setup, maintenance, and security.
- Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, system updates, shell scripting, and basic system configuration.
- Familiarity with virtualization technologies such as VMware or Hyper-V. Understanding of virtual machines, snapshots, and resource management.
- Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.
- Availability to work shifts (including nights, weekends, legal holidays).
What We Offer:
- A vibrant work environment where you play a key role in delivering exceptional gaming experiences.
- Opportunities for growth and development within a leading global company.
- A chance to work with a diverse and talented team committed to excellence and innovation.
- A chance to work in a friendly and supportive culture. / International work environment and young colleagues
- Tremendous growth opportunities in a large, fast-moving international company.
- Free delicious meals in 3 variations every day
- Gym benefit after 6 months. - Gym and well-being benefits
- Daily massage at the office
- Private health care insurance / Private health insurance from day one
- “Refer a Friend” Bonus.
Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team and contribute to the success of ARRISE!