Hungry, Humble, Honest, with Heart.

The Opportunity

Customer adoption of NDB, bringing back key learnings/identified problems from customers, pre-sales guidance/assistance where NDB sales specialists need help to unblock a customer, design and validate joint solution architectures that require a mix of NDB and third party products working together (e.g., HYCU backup interoperability with NDB).  Drive better collaboration and roadmap alignment with Services, NDB Sales specialists, and solution engineering teams.  Customer support on specific DB-related issues, including providing subject-matter expertise to engineering. 

About the Team

At Nutanix, you would join the NDB team, consisting of 12 talented individuals based in Bangalore and Pune. The team culture is success-focused, aiming to achieve goals together and support one another in reaching new heights.

You will report to Senior Manager Engineering and work in a hybrid setup, requiring you to be in the office two days a week. This setup allows for a balance between remote work flexibility and in-person collaboration, fostering team camaraderie and innovation.

As for travel requirements, there are no significant travel expectations for this role, allowing you to focus on your projects and team collaboration without the added stress of frequent trips.

Your Role

• Actively work with account teams and DB specialists on top customer accounts as identified by Sales leadership to understand the customer’s strategy, problems, how NDB is getting adopted and what is blocking adoption and expansion of NDB into the account.  
• Collect learnings and rank prioritize customer requests for new enhancements, features, and any KTLO specific get-well items.  
• Provide feedback on feature backlog priorities with business rationale (e.g. customer is at risk of leaving, ARR impact, high volume of customers looking for us to solve xyz problem, etc.).  Develop workarounds and mitigations for customer issues, create best practice documentation (input into formal NDB docs, blogs, how-to guides), train SAs (or develop self-taught learning modules) on individual DB best practices to scale knowledge throughout org.

Areas of Engineering Assistance:

• Working closely with NDB engineering on projects (e.g., new features, closing a functionality gap, big customer issue) design, test, and certification 
• Support DB engine specific customer issues and escalations
• Provide guidance on default configuration settings for various DB instances.
• Help identify a list of configuration parameters that should be exposed for tuning purposes.
• Help identify buckets of DB (per type) use cases and the config parameters.

What You Will Bring

• Great communication skills and ability to work directly with customers to discern the truth of the customer’s problems versus their asks (multiple levels of why)
• Strong expertise in MongoDB (setting up configurations like sharded clusters, good understanding of backup/recovery concepts and hands-on at troubleshooting MongoDB environments ). Knowledge of MongoDB offerings like MongoDB Ops Manager and MongoDB Atlas is desirable.
• Database Infrastructure expertise on Nutanix HCI and storage is a plus.
• Strong understanding of critical business requirements that tend to go with every NDB deployment (scale to (x) number of database instances), high availability, disaster recovery, security/compliance.

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