Associate Customer Success Representative (Middle East)
Associate Customer Success Representative
Arabic Speaking (Digital Engagement)
Barcelona, Spain
Hungry, Honest, Humble, with Heart!
The Opportunity
Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.
Nutanix (NTNX) is looking for a dynamic Digital Engagement Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.
We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for Small to Medium sized (SME) Customers in the Middle East. We are confident that within your first year you’ll have developed strong relationships with our customers. You’ll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you’ll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line.
Customer Success at Nutanix
The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.
Your Role
- Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
- Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams.
- Work with Account teams and internal resources to negotiate and address customer objections as they arise.
- Report customer feedback and advocate customer needs in the Nutanix ecosystem
What You Will Bring
- 1 to 3 years of experience in software sales and customer adoption, retention, renewals
- Bachelor's degree or equivalent
- Experience and successful track record with renewal and recurring revenue model
- Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
- Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
- Strong analytical and organizational skills
- Strong customer relationship development skills; passionate about customer success
- Solid sales instinct with excellent presentation and negotiation skills
- Creative problem solving under pressure when working through customer issues.
- Exceptional verbal and written communication, prioritization, and time management skills
- Self-motivated but also a team player
- High energy, drive, and sense of responsibility
About the Team
Meet the hiring manager, Diana Costa - https://www.linkedin.com/in/dianavilapoucacosta/
- Diana joined Nutanix in 2021 to join the customer success team, since the beginning Diana has been aligned with the Digital Engagement customers (Tech Touch), which is her passion since she enjoys trying new ideas and improving the customer lifecycles.
- Having spent 4 years in Barcelona, Diana currently resides in her home country, Porto.
- With over a decade of professional experience, consistently holding customer-facing roles, mainly in the IT sector. Diana transitioned to customer success in 2019 and, before joining Nutanix, she held the position of Head of Customer Success at a Finnish SaaS start-up.
- Outside of work, Diana’s priority is to spend time with family and friends. She also enjoys doing sports, particularly boxing and paddle.
- In her team, Diana is looking out for candidates who embody Nutanix's core values, to be humble and honest, while hungry and doing things with heart
Benefits
- Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).
- Work in our new sales hub in Barcelona and play a part in helping grow the office.
- Attractive additional benefits (stock plan options, health insurance, pension, vacation, overseas trips,etc.)
- Hybrid and flexible work options.
- Great growth potential. A place where you can make your mark and advance your career.
- Fortune 100 top best businesses to work for & 4.1 ratings on Glassdoor.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].