Professional Services Delivery Leader, Emerging Markets

Services Riyadh, Saudi Arabia Req.Num.: 26683


Hungry, Humble, Honest, with Heart.
 
The Opportunity
We are seeking an experienced Services Delivery Leader (SDL) to join our Professional Services team for Emerging Markets, based in Riyadh. The SDL will lead a team of Delivery Consultants, Architects, TAM and Residents aligned to the Sales Territory.  The person will be responsible for the delivery of Professional Services sold in the region. This includes ensuring that customers receive positive business outcomes from the services delivered and have a positive customer experience.
 

Professional Services at Nutanix

What's unique about the Professional Services team at Nutanix is our commitment to delivering exceptional service and solutions to our clients. We take pride in our ability to understand and address the unique challenges our clients face with their IT infrastructure. With a diverse and talented group of professionals, we work collaboratively to provide innovative strategies and implement cutting-edge technologies.  Joining our team means joining a dynamic and globally recognized organization that values excellence and continuous growth.
 
Your Role
  • Define and drive the services strategy relating to the region.
  • Business management - increase bookings and revenue, reduce costs, improve margins, and eliminate waste.
  • Team Development (hiring, development, utilization) – Attract and nurture top talent and; develop a team of best in class technical delivery Consultants, Architects, Residents, and Technical Account Managers.
  • Quality management - govern quality and ensure delivery in a manner that is consistent with Nutanix Professional Services best practices.
  • Partner management – provide support, guidance, and oversight to partners who deliver on behalf of Nutanix and help ensure their success.
  • Escalation management – addressing and managing complex customer issues and providing recommendations that are aligned with account strategy.
  • Process & Change Management - Define, monitor, and improve processes and functions. Ensure alignment with the organization's goals and standards
  • Drive high levels of customer satisfaction.
  • Build strong relationships with regional VP’s of sales and SE Directors.  Be someone they regularly rely on to open up new opportunities, solve problems and deliver customer delight, which ultimately leads to product sales growth.
  • Participate in the pre-sales process with account teams, consulting architects, and customers to understand business and technical requirements in order to effectively scope and deliver effective solutions.  Develop and approve project SOWs (scope, level of effort estimates, and schedules) prior to presentation to the Nutanix Account team and customers.
  • Develop and maintain a solid technical understanding of all Nutanix services offerings, product lines, and corporate messaging.
  • Demonstrate steadfast and sound decision-making abilities to resolve problems.
  • Establish a repeatable cadence in partnering with Nutanix Product Marketing, Product Management, and Engineering to feed back field input to the product development lifecycle.
What You Will Bring
  • 10+ years of relevant regional Professional Services experience in the Gulf/Middle East.
  • 5+ years’ direct people management experience leading a team of 10+ in a professional service team “delivery” environment, preferably with a software company, consulting organization or “Big 4” firm.
  • Experience with financial forecasts and reporting on a Pro Services business (upside, strong, commit…)
  • 2+ years experience creating, interpreting, modifying Statements of Work (SOW)
  • Excellent communication and interpersonal skills.
  • Consistently delivers on deadlines and takes proactive responsibility for tasks assigned; anticipates the need. 
  • Possess a positive attitude with high levels of self-awareness, professionalism, ownership.  Willing to admit mistakes openly and take ownership of corrections.
  • Ability to identify, attract and retain top talent.
  • Proven track record planning and managing large, customer-facing programs and IT transformations.
  • Strong skills in strategic planning, critical thinking, and financial analysis.
  • Strong stakeholder management along with the ability to build one’s own “brand”.
  • Strong organizational and project management skills with an ability to manage competing client demands.
  • Experience with modern software development methodologies with an emphasis on software-defined datacenter, infrastructure as code, complex distributed systems, and cloud-based computing.
  • Deep understanding of infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), Software-as-a-service, and hybrid cloud computing environments.
  • Experience in a fast-paced, startup (or startup-like) environment and experience building teams are a big plus.
  • Proven ability to interact and communicate with CxO-level personnel and navigate customer organizations to ensure successful project delivery and acceptance.
  • Familiarity with project management, systems management concepts, processes, standards (preferably ITIL) including capacity/performance, storage and network management.
About the Team
Meet the Hiring Manager:
Christophe PHAM  - https://www.linkedin.com/in/christophe-pham/
 

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].