Metropolitan Transportation Authority Careers

Description

• Receives, investigates, and makes recommendations to EEO management on formal and informal complaints from applicants, employees, customers and community members and organizations pertaining to Title VI, Title VII, ADA, the Rehabilitation Act, Environmental Justice, and Limited English Proficiency directives. 
• Provide oversight and guidance to complaint and conflict resolution work by EO Investigators that includes assisting with complex issues, facilitating difficult conversations, designing, and implementing interventions, providing strategies for formal conflict resolution, as well as conducting formal investigations and issuing written finding and determinations.  
• Manage the record keeping function for investigations including electronic and written materials and ensure the accuracy of the data. 
• Ensures that all inquiry and investigation activities are completed in conformity with Equal Opportunity Guidance, Equal Opportunity best practices and effective investigative procedures and established MTA policies and processes. 
• Teams with supervisors, managers, executives, and other groups in the resolution of complaints of discrimination and discriminatory harassment and related EO concerns.  Serves as the coordinator and primary contact for the Agency’s formal EO investigations and the life cycle of investigatory inquiries. 
• Manage the process for presenting investigatory results to Agency leaders on a need-to-know basis by ensuring that investigative reports are thorough, answers all investigative questions, and reaches appropriate conclusions based on the results of the investigation.  
• Other duties assigned by senior management. 

• Primarily responsible for providing counsel, advice and assistance to employees, applicants, customers, and community members/organizations concerning allegations of for discrimination, harassment, and disparate impact. 
• Remain current and  knowledgeable of nondiscrimination laws, rules and regulations to maintain a comprehensive understanding of  the various type of evidence required to prove that a violation has occurred; detect discrepancies in information and/or distinguish between relevant and irrelevant information/evidence to support or discredit the allegations of discriminatory practices; make evaluative judgement based on the application of statutory or regulatory provisions and administrative  procedures when making a determination as to whether there is reasonable cause to support a finding that a violation of MTA’s policy on nondiscrimination has occurred, and make objective recommendations regarding resolutions and appropriate remedies.   
• Document efforts and conclusion of informal resolutions. 
• Responsible for the project management of Agency complaints to ensure timely response, resolution, and closure.   
• Conduct confidential and sensitive investigations of equal opportunity complaints in a thorough and timely manner.  
• Conduct thorough analysis of evidence gathered in accordance with applicable equal opportunity laws, regulations and established internal policies and procedures. 
• Follow up on all new complaints in a timely manner. 
• Secure relevant documentation to prove or disprove allegations in complaint. 
• Maintain accuracy and thorough records and notes on the investigatory process including but not limited to: maintaining case files that contain investigative summaries on procedures followed, interview reports, documentation on evidence and policies, witness list, remedial actions taken and policy changes. 
• Conduct pre-determination settlement discussions and negotiations, as necessary. 
• Coordinate with appropriate departments (i.e., Legal, HR, Labor Relations, Operations, Inspector General, etc.) as needed to complete the investigative process and assure proper follow up. 
• Review complaint data to identify issues and potential environmental toxicity.  Partner with other offices, as needed, to design and facilitate targeted educational training on broader topics of equity, inclusion and diversity identified through complaint trending data. 

• Requires current and extensive technical knowledge of EEO, Title VI, Environmental Justice and LEP laws, regulations, and guidelines; and   advanced ability to interpret, understand and advise staff and management on applicable compliance.
• Must have an understanding of the MTA organization and an understanding of where various sources of data can be obtained in order to prove or disprove allegations in complaint.
• Must possess strong analytical and problem-solving skills, in order to evaluate alternatives and recommend a sound solution pertaining to violations of EEO established policies and procedures.
• Must demonstrate integrity, fair-mindedness and be persuasive in order to make objective recommendations regarding resolutions and appropriate remedies. 
• Must make evaluative judgement based on the application of statutory or regulatory provisions and administrative procedures when making a determination as to whether there is reasonable cause to support a finding that a violation of MTA’s policy on nondiscrimination has occurred.
• Functioning under pressure and coping with conflicting points of view; new, unexpected information discovered during the investigation of the discrimination complaint occurs; may have uncooperative witnesses, complainants, or managerial personnel; violations of EEO policies and procedures which require immediate corrective action, etc.

• BA/BS from an accredited college or university is required. An equivalent combination of education and experience from an accredited college may be considered in lieu of a degree.
• A Master's degree may substitute for two years of experience. A Juris Doctorate may substitute for three years of experience.
• A minimum of 8 years’ experience conducting investigations pertaining to civil rights, discrimination and/or workforce harassment complaints; and comprehensive understanding of Equal Opportunity related laws, statutes, guidelines, and regulations is required. An additional 5 years of experience exclusively investigating civil rights related complaints may be substituted in lieu of a Bachelor's Degree.

• Strong knowledge of federal, state, city and local laws and regulations governing nondiscrimination of employees, applicants, and customers and mitigation of disproportionate impact/burden to communities.
• Demonstrated knowledge of and ability to interpret and apply federal, state, and local laws and regulations (including Title VI & VII of the Civil Rights Act of 1964 as amended in 1991, the Americans with Disabilities Act, the Age Discrimination in Employment Act and related non-discrimination statutes, state and local laws, Executive Orders, and guidelines) pertaining to equal opportunity, access and inclusion to employment, services, benefits and activities of the MTA.
• Strong investigative skills.
• Ability to assess and negotiate highly complex, confidential, and sensitive matters of discrimination, harassment, and disproportionate impact, while maintain objectivity and neutrality.
• Ability to recognize patterns or practices which are inherently discriminatory or those which serve as a pretext for discrimination.
• Demonstrated ability to manage high volume and time-sensitive workload and to meet demanding deadlines.
• Initiative, ingenuity, resourcefulness, and judgment required to collect, assemble, and develop facts and other pertinent data.
• Ability to think logically and objectively, to analyze and evaluate facts, evidence and related information, and arrive at sound conclusions.
• Skill in written and oral reports and presentation of investigative findings in a clear and concise manner.
• Strong organizational, planning, and interviewing skills and ability to work independently.
• Tact, discretion, and capacity for obtaining the cooperation and confidence of others.
• Advanced facilitation, mediation, negotiation, and interpersonal skills.