Associate Project Manager / PMO

Professional Services United States Troy, Michigan


Description

Tyler Technologies is a leading provider of software and technology services for the Public Sector - across the U.S. and Canada. Our mission is to empower our clients - cities, states, federal agencies, courts, law enforcement, K-12 schools, and universities - to create stronger, smarter, and more connected communities. 

We are looking for a detail-oriented, highly organized, and technically savvy Associate Project Manager (APM) to join our Project Management Office (PMO) team. This internal-facing role will provide support to our Public Safety Professional Services organization. 

The primary day-to-day responsibilities include initiating new contracts in our accounting and project management systems, communicating with cross-functional internal teams, and monitoring/auditing projects throughout the project lifecycle.  

The APM position is ideal for someone who is self-motivated and enjoys working independently in a fast-paced, high-volume environment. The role will require a continuous improvement mindset, focus on process efficiency, and delivering high-quality support to our internal Project Management teams. 

Responsibilities

  • Setting up new projects and amendments in Microsoft Project Online and Changepoint PSA
  • Updating and maintaining professional services backlogs
  • Validating project setup, including billing schedules in Softrax
  • Initiating client billings
  • Processing of change orders
  • Performing project audits to ensure timely revenue recognition
  • Administration of the non-bill process
  • Updating of knowledge items in Changepoint PSA
  • Running contract audit reports and investigating exceptions
  • Closing out projects upon completion

Qualifications

  • Bachelor's Degree in Business, Information Systems, or a related field (or equivalent work experience).
  • Proficiency in Microsoft Project
  • Proficiency in Microsoft Office 365, including Excel, Word, Outlook, and Teams
  • Understanding of general accounting and revenue principles
  • Close attention to detail with a level of accuracy
  • Ability to balance competing priorities and deadlines while working in a fast-paced environment
  • Positive and effective communication practices
  • Strong analytical and problem-solving skills

Additional Desired Qualifications

  • Experience with Power BI, Power Automate, and/or Power Apps
  • Experience with SQL and/or Database Administration
  • Experience with SharePoint Administration