WeRIDE Microtransit Outreach Ambassador - Must Be Bilingual In Spanish
Description
Micro transit Outreach Ambassador (Bilingual)
Transdev is proud to offer:
• Competitive compensation package of minimum $24.00
Benefits include:
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term
disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
- Assists riders with general questions related to the service, and potential riders who are interested in the service. This includes explaining how the service works, the cellphone application, and fares.
- Answers passenger inquiries and maintains a courteous and friendly demeanor at all times. Handles customer compliments, and criticisms equally with a calm and pleasant demeanor.
- Attends outreach events and may present to small civic groups, social service agencies and/or educational institutions on behalf of the cities.
- Works closely with the cities on resolving rider feedback inquires related to service improvements and rider education.
- Distributes service-related materials (i.e. business cards, brochure pamphlets) to local businesses, medical centers, and resource centers.
- Ensures a commitment to safety through consistent and professional behaviors in performance of all job functions.
- Quality checks the rider app functionality when new zones, stops or systematic changes are introduced.
- Participates in training campaigns related to service operations, and the software provider.
- Assists the cities with marketing campaigns to promote the service.
- Documents and tracks outreach activities and community feedback through regular reporting.
- Collaborates with cities and community organizations to identify opportunities for service awareness.
- Assists in developing appropriate outreach materials for diverse communities.
- Other duties as assigned.
Qualifications:
- 21 years or older
- Bilingual – Spanish
- The Ideal candidate will have a minimum 2-years of full-time customer service experience working directly with the public. Prefer experience interpreting or providing information and assistance directly to the public. Transit experience preferred.
- Excellent communication & customer service skills.
- Experience working with diverse communities and populations.
- Must be able to work shifts or flexible work schedules as needed.
- Proficiency with basic office software and mobile applications.
- Basic presentation and public speaking skills.
Physical Requirements:
The essential functions of this position require the ability to:
• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
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