Live Casino Player Experience Tester
Description
About Us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
About the Role:
As a Live Casino Player Experience Tester at ARRISE, you will play a critical role in both the testing and real-time monitoring of our Live Games. Your responsibilities will include assessing multiple aspects of gameplay, ensuring they meet design specifications, regulatory requirements, and, most importantly, user expectations. Working closely with Product Owners, Project Managers, and Developers, you will not only ensure that our games are of the highest quality but also actively oversee live environments to quickly identify and address issues, providing players around the globe with a seamless and engaging experience.
What You Will Be Doing:
- Test all aspects of live casino games regularly from a player’s perspective to identify issues affecting the overall experience.
- Collaborate closely with Product Owners to understand every design aspect of the live casino games and create comprehensive test cases for effective issue identification during testing.
- Evaluate game usability and reliability, providing detailed feedback and recommendations to improve the player’s experience.
- Provide detailed reports of all identified issues with clear and concise steps to reproduce them.
- Investigate and analyze issues to determine root causes and identify optimization opportunities for the live casino gaming environment.
- Track and prioritize issues, assist with escalations when needed, and oversee closure for a seamless gaming experience.
What We Need From You:
- Bachelor’s degree in Computer Science, or related field preferred.
- At least 2 years of experience in game quality assurance, software testing, or a similar role within the gaming industry is mandatory.
- Certification in QA methodologies or related field is a plus.
- Attention to Detail: Meticulous in identifying and documenting issues to ensure comprehensive testing coverage.
- Strong Communication Skills: Ability to effectively communicate with various teams and articulate findings and recommendations clearly.
- Analytical Mindset: Capability to approach problems systematically and critically to enhance the player’s experience.
- Adaptability: Flexibility to adapt to changing live casino game designs, requirements, and technologies.
- Team Player: Collaborative spirit to work effectively with cross-functional teams.
- Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
- Documentation Skills: Proficiency in maintaining organized and detailed documentation.
- Problem-Solving Orientation: Proactive approach in identifying and solving issues impacting the player’s experience.
- Technical Proficiency: Familiarity with various gaming platforms and tools is considered an advantage.
- Fluent in English.
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