Workforce Management Specialist
Description
Optimizing Efficiency with Strategic Workforce Management
Role Description: We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Management Specialist. In this role, you will oversee scheduling, attendance, and staffing needs across our Operations Department. Your responsibilities will include coordinating with HR and Team Managers, ensuring optimal staffing levels, and maintaining accurate scheduling records.
Responsibilities:
- Schedule Coordination: Organize, coordinate, and supervise working schedules and rotations at gaming tables, ensuring smooth operational flow and attendance.
- HR Collaboration: Work closely with the HR department and Team Managers to handle time-off requests, approve schedules, and ensure all positions are filled to meet staffing requirements.
- Reporting and Administration: Create daily staffing reports, verify work hours and time-off requests, and manage various administrative tasks as directed by Supervisors or Upper Management.
- Staffing Plans: Develop and maintain effective staffing plans to ensure adequate coverage for all business units.
- Attendance Tracking: Monitor and track attendance, ensuring adherence to schedules and compliance with regulatory requirements.
- Shift Preparation: Prepare and manage studio rotation files for incoming shifts to ensure seamless transitions.
Candidate Requirements:
- Organizational Skills: Exceptional ability to manage and coordinate schedules, rotations, and staffing needs efficiently.
- Technical Proficiency: Proficiency in Microsoft Excel and experience with workforce management software.
- Experience and Independence: Minimum of 6 months in a similar role, with the ability to work independently and manage multiple tasks.
- Language Skills: Strong verbal and written communication skills in both English and Serbian.
- Shift Flexibility: Willingness to work within on 24/7 shift patterns
- Knowledge of Labor Laws and Compliance: Understanding of local labor laws and regulations relevant to staffing and scheduling.
Nice to have:
- Soft skills: analytical think and applying critical thinking in data analyzing
- Extensive Experience with Workforce Analytics Tools: Familiarity with advanced workforce analytics and forecasting tools.
Benefits:
- Competitive Salary.
- Paid Training to ensure you are well-versed in the company’s quality standards and procedures.
- Private health insurance.
- Career Development: Continuous improvement and growth opportunities within a leading international tech company.
Ready to Elevate Your Career? Join ARRISE Today!
About Us
ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Romania, India, Canada, and Bulgaria—we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver.