Live Casino Visits Coordinator

Live casino Bucharest, Romania


About us:
ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry. 
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver. 
This role is with the ARRISE group powering Pragmatic Play. 
  • Coordinating with all required teams regarding client or other teams’ visits, conferences or endeavors which translate into requirements from LC team;
  • Ensuring all relevant parties receive timely, complete and relevant information about such visits;
  • Arranging transportation and any necessary reservations for client visits;
  • Taking care of necessary documentation for studio tours;
  • Creating tour paths based on commercial requirements and carrying out inspections of said areas, requesting and following up on the issues getting resolved prior to the tours;
  • Arranging dealers scheduling changes for targeted studios as necessary (for meet and greet with dealers);
  • In charge of organizational details during visits, including coordination of waiters, serving times, food and drinks display;
  • Ensuring that client visit checklist is applied and that any modifications requested by management are applied immediately, including necessary purchases through approved channels;
  • Gathering requirements, placing orders for required props, uniforms or merchandise and arranging shipment to the appropriate locations;
  • Supporting event planning activities when needed & possible (Christmas parties, festive food days etc.;
  • Attending all studio tours and associated events as required;
  • Willing to travel to other studios or to events if required;
  • Mon-Fri office hours schedule otherwise.


  • English skills minimum B2;
  • PC knowledge – Excel, Word, Powerpoint;
  • Experience / interest and an eye for basic graphic design (symmetry, alignment, colour compatibility);
  • Experience / interest and an eye for clothes design;
  • Ability to multitask and juggle shifting priorities;
  • Experience dealing with vendors or clients, including foreigners (example: front desk, office management, customer support, account management);
  • Great organizational skills and attention to detail;
  • Experience in hospitality is a plus, alongside knowledge of Bucharest restaurants & nightlife;
  • Experience with high value customers is a plus;
  • Minimum 3 months in the company.


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