IT Support Specialist
Description
About Us:
ARRISE powers Pragmatic Play, a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver. This role is with the ARRISE group powering Pragmatic Play.
Responsibilities:
- Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.
- Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues, ensuring minimal downtime.
- Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as needed.
- Install, update, and configure software applications. Resolve software compatibility issues and ensure proper software licensing.
- Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.
- Manage Active Directory objects, such as user accounts, groups, and organizational units.
- Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.
- Keep in touch with the ISP supplier in case of internet connection dysfunctions.
- Respond in due time to incidents and ensure there are no violations regarding SLA.
- Install, update, and configure software applications on Windows and Linux platforms.
- Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.
- Document solutions to common problems and maintain a knowledge base for internal use. Share knowledge and best practices with team members to foster a collaborative environment.
- Stay updated with the latest industry trends, technologies, and certifications. Actively pursue relevant training and certifications to enhance skills and contribute to the team's success.
Requirements:
- Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.
- Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and network troubleshooting.
- Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting. Experience with MCSA-level tasks such as server setup, maintenance, and security.
- Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, system updates, shell scripting, and basic system configuration.
- Familiarity with virtualization technologies such as VMware or Hyper-V. Understanding of virtual machines, snapshots, and resource management.
- Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.
- A customer-centric approach with a positive attitude. Ability to interact professionally with users at all levels and provide effective support.
- Ability to work effectively as part of a team, collaborating with other IT specialists and cross-functional teams. Willingness to share knowledge and contribute to team success.
- Ability to document processes, solutions, and user guides in a clear and organized manner. Experience with helpdesk or ticketing systems is a plus.
- Availability to work shifts (including nights, weekends, legal holidays).
Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team and contribute to the success of ARRISE and Pragmatic Play!