Client Service Representative

Administrative Nantucket, Massachusetts


Position at Thrive Pet Healthcare

Offshore Animal Hospital is looking for a Full-Time Client Service Representative to join our exceptional team. We are a thriving primary, emergency, and urgent care practice for dogs, cats, pocket pets, and exotics in Nantucket, MA.. If you are passionate about pets and providing exemplary customer service, we want you to join our team!

The ideal candidate:
  • Dependable and punctual
  • Friendly and outgoing
  • Team player
  • Organized and self-motivated
  • Computer literate
  • Strong work ethic and willingness to learn
  • Flexible schedule with some evening and weekend hours required
  • Experience in veterinary hospital preferred
  • Ability to pay close attention to detail and ensure accuracy of payments, record entry, etc.
  • Ability to multi-task and establish priorities
  • Ability to communicate with employees and clients in a professional and courteous manner​
  • Ability to solve problems
Job Overview:   
As a Customer Service Representative your smile and enthusiastic greeting are what sets the tone for the client's visit. You will be on the ‘front line’ of our customer care team assisting clients on a daily basis, making sure their needs are not only met, but exceeded.   
  • Answering phones
  • Schedule appointments and surgical procedures
  • Check-in/out clients
  • Handles basic client complaints
  • Monitor and manage client flow from check-in to discharge
  • Proficiency in the veterinary practice software utilized daily
  • Proficiency in the online platforms used for appointment management
  • Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, keeping over the counter product shelves neat and clean
  • Process payment transactions 
  • Handle end of day accounting needs
  • Maintain proper documentation in the electronic medical record
  • Handle administrative duties including communication with vendors
The ideal candidate will be a reliable strong team player, organized, computer literate, possess a strong work ethic, willingness to learn, dependable, friendly, outgoing, and self-motivated.   
Why work at Offshore Animal Hospital?   
If you love animals and customer service, this may be your opportunity to learn about pets and spend your day helping them and their owners. We are a busy and vibrant veterinary hospital with incredibly high standards for our care and our employees.   
We offer an incredible benefits package that includes health, dental, vision, life, 401k, paid time off as well as pet benefits!   
Compensation: Negotiable based on experience.