Customer Service Representative
Description
Coldwater Animal Hospital is seeking a Full-time Customer Service Representative to join our team!
The ideal candidate:
- Professional
- Dependable
- Demonstrates a positive attitude
- Excellent verbal and written communication skills
- Enjoys working with awesome co-workers
- Superior customer service skills
- Loves pets and people
Job Duties:
- Providing quality, professional service to all clients whether in person, over the phone, or through email. Readily acknowledges and engages clients and actively listens to their concerns. Serves as liaison between client and DVM.
- Promptly answering phone calls or replying to email messages and efficiently directing questions to the appropriate individuals. Demonstrates ability to triage situations and advise a client when an appointment is recommended. Makes reminder calls as necessary
- Accurately scheduling appointments reservations as applicable
- Using computer information system to accurately process client payments and maintain current client/patient records. Ensures appropriate forms are completed for procedures
- Providing knowledgeable information to clients regarding our products and services
- Accurately processing payments and balancing cash receipts
- Assisting in maintaining the cleanliness of client areas
Why work at Coldwater Animal Hospital?
Coldwater Animal Hospital is a state of the "heart" as well as a state of the art animal hospital! We love to help fellow animal lovers and their pets and strive to provide great medical care in a friendly customer service environment. Our three talented and compassionate doctors practice with Fear Free Techniques & our AAHA Accreditation assures quality care.
Coldwater Animal Hospital is a state of the "heart" as well as a state of the art animal hospital! We love to help fellow animal lovers and their pets and strive to provide great medical care in a friendly customer service environment. Our three talented and compassionate doctors practice with Fear Free Techniques & our AAHA Accreditation assures quality care.
Open Monday through Friday (and some evening hours) for exams, preventative care/ wellness plans/homeopathic care/elective procedures
We are a Referral Practice for Orthopedic Surgery, Ultrasound Diagnostics, Dental Repairs & Veterinary Endoscopy.
We are a Referral Practice for Orthopedic Surgery, Ultrasound Diagnostics, Dental Repairs & Veterinary Endoscopy.
We promote an emotionally intelligent work environment and a positive work/life balance. We invest heavily in our employees with many opportunities for growth and development! Visit our website for more information about our hospital: http://coldwateranimalhospital.com/.