Client Care Representative

Customer Service/Client Care Torrance, California


Position at ACCESS South Bay

ACCESS (Advanced Critical Care, Emergency & Specialty Services) South Bay is hiring Client Care Coordinators to join our team!

*Experience in the veterinary or healthcare field required*

Come join ACCESS Specialty Animal Hospitals in South Bay! We are one of the largest, most advanced, and progressive veterinary multi-specialty referral groups in So Cal. We are comprised of emergency, critical care, cardiology, internal medicine, neurology, & surgery!

We offer a 4 day work week with an incredible benefits package including health, dental, vision, 401K, paid parental leave, PTO, continuing education, and amazing pet benefits!

Our Client Care Department consists of reception, specialty department coordinators, phone operators, and doctor's assistants. Each position differs slightly but all serve as a liaison between our medical team and clients - they are truly the face of ACCESS - and the care they provide our clients is as important as the exceptional patient care provided by our doctors.

Our new team member will:

- Effectively resolve client questions via phone and email
- Take ownership in building trust and relationships with clients
- Work closely with our medical teams to ensure a positive outcome at each visit
- Minimum 2 years experience in a customer service role preferably in a medical or veterinary setting.
- Handle a multi-line phone system.
- A deep, genuine care for helping people
- Naturally empathetic and articulate communication
- A friendly and professional demeanor
- Critical thinking and problem-solving skills
- Comfort working with computer software

...and embody our core principles: Quality, Integrity, Compassion, and Service

Join our diverse and unique team, including many "lifers" who love our practice, our people, and are proud of what we have created. We work as a close knit team with the emphasis on providing a strong culture of teamwork and collaboration.

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $19 - $22 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.  

Learn more about us at:

Apply today! We look forward to hearing from you!