Customer Service Representative

Customer Service/Client Care Chicago, Illinois


Position at Thrive Pet Healthcare

Customer Service Representative
Family Pet Animal Hospital
Chicago, IL
Why Work at Family Pet Animal Hospital?
Family Pet Animal Hospital is a five-doctor, AAHA accredited small animal practice. We are Cat-Friendly Practice Certified! We provide professional, compassionate, and personalized veterinary care to the pets in our community, and have done so for 30 years. We foster a cohesive, flexible, and agile team that willingly tackles challenges together with the needs of our patients as the top priority.

The ideal candidate:

  • Has great customer service and communication skills  

  • Is detail-oriented   

  • Works well on a team and excels in challenging situations   

  • Is reliable and has a flexible scheduling availability  

Job Overview:
The CSR's primary duties are to serve as a friendly, compassionate, and welcoming "face" and "voice" of Family Pet Animal Hospital, act as a liaison between the clients and our doctors and staff and facilitate an efficient and orderly flow of patient visits. Responsibilities also include professionally administering phone calls on multiple lines, processing payments, filling medication prescriptions, discharging patients based on veterinarians' instructions, educating clients regarding services and general care, and performing various clerical duties.  

Job Requirements:  

  • A minimum of 1 year of customer service experience is required.  

  • Must be able to work 36 hours per week.  

  • Flexible scheduling availability  

  • Computer skills with the ability to learn new software programs quickly  

  • Previous veterinary or animal experience is preferred but not required  


Visit our website for more information about our Hospital:

We offer competitive wages based on experience, and a robust benefits package including; health, dental, vision, 401k, life insurance, paid time off and pet discounts.