Customer Service Representative

Customer Service/Client Care Rockville, Maryland


Position at Thrive Pet Healthcare

Metropolitan Animal Emergency Clinic (a Thrive Pet Healthcare Partner) is looking for the right candidate to join their team for a Customer Service Representative! The right candidate is a motivated team player with at least one year of customer service experience. (Vet ER is a plus) They must demonstrate strong communication skills as well as the ability to work in a fast-paced, energetic environment. Must be dedicated to promoting and fostering a positive, healthy work environment. As a CSR, you are the first and last point of contact for clients so it is imperative that you are informed, polite, and professional at all times.    


  • Strong organization skills
  • Ability to prioritize tasks
  • Ability to work independently and as part of a team
  • Strong problem-solving skills
  • Excellent time management skills
  • Ability to work in a fast-paced environment
  • Flexibility to work shifts
  • Excellent verbal and written communication skills


  • Communicating via phone, email, and in person with clients and actively listening to their concerns
  • Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records
  • Presenting clients with financial options and processing payments
  • Ensuring the lobby, waiting room, and workspace are clean and organized

Why work at MEAC?   

The Metropolitan Emergency Animal Clinic is located just outside Washington, DC in Montgomery County, MD. Our proximity to DC gives us the advantage of several of the world's top museums and attractions. We have in-house ultrasound, digital radiology, and a full laboratory. We are a team-oriented practice that lives by our core values. We respect all living things, we are constantly learning and improving, we communicate directly and honestly, we are better because we work together, and we are committed to EXCELLENT medical care.   

We offer an incredible benefits package that includes health, dental, vision, life, 401k, paid time off as well as pet benefits!   

If you are passionate about pets and providing exceptional veterinary care, we want you to join our team!   

Apply today! We look forward to hearing from you!