Description

• In charge of scales tech department and IT department
• Support and manage all on premises computer/network equipment including servers, switches, copper and fiber cabling and desktop systems, mobile devices (Windows tablets/laptops, Android phones/tablets, rf scanners) 
• Sustainably document all Local Area Network IDF locations, ports, drops, panels, etc. 
• Sustainably document “Standard Operating Procedures” for site specific technologies in use at the facility 
• Support and manage IP camera server systems and connected IP camera hardware including configuration and maintenance 
• Provide hardware/software diagnostics and troubleshooting for network, hardware/software issues 
• Manage technology projects in compliance with IT hardware and security standards 
• Provide hardware and data network support for production computer systems 
• Support and ensure compliance of all cybersecurity policies at the production facility 
• Assist users with equipment procurement or new systems access 
• Other duties as needed

• Five years related IT experience 
• In-depth knowledge and understanding of Windows security policy including user & group permissions, Active Directory, etc. 
• In-depth knowledge of troubleshooting and deployment of Windows10/11 Enterprise operating systems 
• Experience with Office 2016, 2019, 0365, Microsoft cloud technologies- MFA 
• Experience with Cisco IOS switch configuration and troubleshooting with a fundamental understanding of Cisco network VLAN technology 
• Experience and in-depth knowledge of Ethernet network cabling and connectivity 
• Must have excellent communication skills both written and verbal (Spanish language is a plus) 
• Must have strong customer service and support skills 
• Must be willing to work in a plant/industrial environment 
• Must be available and “on-call” for unexpected plant emergencies 24/7 
• Must be willing to travel if necessary (uncommon)