Professional Services Contracts Manager

Customer Success and SupportHybrid Remote, Australia Melbourne, Australia North Sydney, Australia Brisbane, Australia

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Description

Job Description:
Do you enjoy collaborating with others, often serving as the main communication hub to get things done for the wider team? Are you a self-driven critical thinker that enjoys solving puzzles? The Contracts Manager will provide expert guidance and oversight as related to statements of work (SOWs), professional services agreements (PSAs), partner agreements and other contractual documents, identifying risks while offering mitigating alternatives to the Splunk Global Professional Services business. The Contracts Manager will also act as the key point of contact and liaison between the professional services field, including the professional services partner team, and back office teams (legal, finance, HR, etc.).
Responsibilities:
  • Review and assess SOWs, PSAs and partner agreements for nonstandard financial obligations, contract terms and provisions
  • Highlight those obligations, terms and provisions for rejection or approval by the Contracts Manager, and as needed by the regional professional services leaders, partner managers and back office teams (legal, finance, HR, etc.)
  • Highlight and summarize those obligations, terms and provisions agreed to in SOWs, PSAs and partner agreements for awareness and compliance
  • Work with leaders, partners and legal on any contract renewals and amendments
  • Review and approve non-billable resource requests
  • Master and seek to improve the internal contracting processes and work to optimize and implement improvements within Salesforce.com/Apttus, etc.
  • Work with internal clients such as legal, sales, professional services, operations, finance, partners and others to implement, train, and supervise Splunk compliance with SOWs, PSAs, partner agreements and with related policies and processes
  • Respond to various partner/stakeholder questions, inquiries, requests for clarification, etc., regarding contract terms and conditions or other items
  • Undertake special projects on request
Desired Skills and Experience:
  • Experience preferred in a deal desk, contracts specialist, or contracts management role
  • Understanding of the Professional Services business and operations
  • Ability to cross collaborate with multiple organizations and disciplines, leading in conflict management and resolution
  • Basic understanding of legal terms and conditions
  • Mature understanding of professional services business terms and conditions
  • Knowledge of revenue recognition compliance
  • Customer facing experience
  • Excellent interpersonal and influencing skills as well as excellent verbal and written communication skills
  • Understanding of negotiation tactics and decorum, prioritization based on forecast requirements: size, complexity, and strategy
  • Critical and creative thinking skills, and strong organizational and time management skills
  • Focus on quarterly and annual fiscal targets, supporting contract close requirements
  • Salesforce.com/Apttus experience a plus…also juggling, cat herding, or plate spinning



Note:

Base Pay Range

Australia

Base Pay: AUD 125,600.00 - 172,700.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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