Platform Architect

Customer Success and SupportRemote, Colorado Alabama Florida Illinois North Carolina Ohio South Carolina Texas

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Description

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Are you looking to make an impact and are passionate about groundbreaking technology? The work you’ll do will directly impact the experience of our customers and peers worldwide. We bring standard methodologies out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. You’ll get to see firsthand the great things our partners and customers do with Splunk.
As an Architect within the Technical Strategy & Innovation (TS&I), you will join a world-class team that provides technical and thought leadership through focused solutions to the Customer Success & Experience organization globally. This role involves working with Splunk’s Platform portfolio of products, and acting as the SME and Trusted Advisor across Splunk’s Platform solutions, including Splunk Enterprise Core and Splunk Cloud.

Responsibilities:

  • Engage directly with leading experts to co-develop innovative strategies that redefine how customers manage, monitor, and analyze their infrastructure, applications, and business services
  • Partner with multi-functional teams, including Product Management, Marketing, Sales, Sales Engineering, Professional Services, Customer Success, Technical Enablement, Education, and Support to improve product offerings and service delivery
  • Maintain consistent engagement with all organizational levels, from executive leadership (C-suite) to technical staff (developers and Site Reliability Engineers), ensuring strategic alignment and operational execution
  • Serve as a thought leader in architecting innovative solutions to sophisticated technical and business challenges involving multiple stakeholder groups
  • Champion continuous improvement and innovation, ensuring solutions meet immediate requirements and align with long-term strategic goals
  • Collaborate closely with Splunk’s product and technical teams to tailor solutions that meet customer needs and influence product improvements based on customer feedback
  • Commit to continuous professional development to keep abreast of the latest Splunk products, technological advancements, and industry best practices
  • Foster a culture of teamwork, ensuring a two-way flow of relevant and timely information across the organization for efficient resource deployment

Requirements:

  • 5+ years experience in technical consulting or sales engineering
  • Proven experience with Splunk Enterprise and Splunk Enterprise Cloud in large scale and highly distributed architectures
  • Demonstrated ability with Cloud providers: AWS, AZURE, or GCP
  • Splunk Certified Core Consultant Certification
  • Demonstrated ability to support customer-facing multi-tenant infrastructure (SaaS) or similar cloud-related services
  • Experience with virtualization technologies
  • Experience with both the Unix and Windows operating systems; comfortable with the command line interface
  • Experience developing technical documentation to include architecture diagrams, user guides, white papers or product manuals
  • Solid understanding or recent experience with scripting languages (bash), application development (java, python, .NET), databases, and analytical tools
  • Experience with automation/orchestration tools, at least two of the following: Ansible, Puppet, Chef, Terraform
  • Strong track record of aligning stakeholders by influencing without authority
  • Highly collaborative teammate that flourishes with a hard-working, innovative team
  • Well organized and ability to meet SLAs and ambitious target dates!
  • Familiarity with Agile work management and/or the ability to effectively communicate sophisticated processes within and across teams
  • Self-motivated, independent and self-educating, yet willing to stop, collaborate and listen with partner community and fellow Splunkers!
  • Willingness to travel (remote position)
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

 

 

 

 

 

 

 

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $181,200.00 - 249,150.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $163,080.00 - 224,235.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $144,960.00 - 199,320.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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