Splunk Careers

Description

Responsibilities:

• Responsible for leading our APAC Professional Services Subscription business that consists of OnDemand and Assigned Expert services. This includes managing bookings and renewal targets, driving important operational business metrics, team development and full customer management from kickoffs to engagement closure.
• Manage team operational cadence – time and expense, OnDemand cases, Assigned Expert renewal motions, ensure project status is completed by team, compliance & ethics, etc.
• Partner with Splunk Sales and Customer Success organisations to help drive customer adoption and expansion of Splunk and address license renewal risk that may arise
• Work closely with the Professional Services Operations and Practices teams on improvement initiatives that drive efficient processes, better services for our customers, a happier workforce, etc.
• Approve time, expenses, PTO, and complete other management approvals and administrative requirements on time.
• Build workforce plans to ensure the right mix of staff and skills to meet the business needs.
• Recruit, hire, on-board, and retain people to drive exceptional team performance
• Contribute to ensuring people are being effectively utilized, balancing utilization with professional development, PTO, best practice contributions, etc.
• Reward and recognise employees that deliver exceptional customer value and set examples of leadership.
• Review the performance of team members on a regular basis, and provide written performance plans.
• Ensure the team is set up for success. Remove roadblocks and issues that negatively impact their performance.
• Define and coordinate adequate coaching and mentoring of the team, either directly or through others.
• Encourage and support professional development and career growth of the team.
• Motivate your team by building a culture that rewards delivering customer value and developing a world class consulting organisation.
• The position reports directly to the VP PS Global Subscription Services and you will be expected to be an active member of the APAC PS leadership team.
• You will be expected to proactively contribute to the ongoing transformation of our PS and Customer Success business

Qualifications:

• Solid experience (10 years+) in a leading a team of technical Consultants in a Services organisation, ideally in a software company or industry leading services organisation
• Extra consideration with experience running a subscription model and business
• Experience directly or indirectly leading a team of staff, including direct experience with:
• Recruiting, ideally as a hiring manager,
• Delivering performance reviews
• Building development plans
• Compensation planning
• Talent reviews and succession planning
• Formal and informal recognition programs
• Dealing with complex HR issues
• Experience building business cases and hiring justifications
• Experience with necessary forecasting for the role, revenue, utilization, signings, etc
• Experience with formal coaching and mentoring programs
• Experience working with and across multiple business units to accomplish objectives, including IT, HR, Finance, etc.
• Experience developing and leveraging third-party subcontractors
• Experience with regional labor laws
• Experience building business cases and hiring justifications
• Experience with necessary forecasting for the role, revenue, utilization, signings, etc
• Has worked with formal coaching and mentoring programs
• BS/BA degree or equivalent related experience desired. 10+ years prior experience in a consulting and services environment, with 8-10 years of leadership experience.
• This position requires the successful candidate to demonstrate strong leadership and management skills, dependability in difficult circumstances and excellent verbal and written communication skills.

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

OTE Range

For sales roles starting salaries are expressed as On Target Earnings or OTE (OTE = base + on-target incentives in the form of sales commission plans).

Singapore

On Target Earnings: SGD 288,000.00 - 396,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Thank you for your interest in Splunk!