Atlassian Engineer
Description
Job Description
Join us as we pursue our ground-breaking vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we are committed to our work, customers, having fun, and most significantly to each other’s success.
The Splunk Observability Cloud provides full-fidelity monitoring and fixing across infrastructure, applications, and user interfaces, in real-time and at any scale, to help our customers keep their services reliable, innovate faster, and deliver great customer experiences. Infrastructure Software Engineers at Splunk are cloud-native systems engineers who use infrastructure-as-code, microservices, automation, and efficient design to build, operate, and scale our products
The Atlassian Engineer role will be a highly visible role with key responsibilities of supporting the organization by managing the enterprise engagement with applications from the Atlassian Suite. The ideal candidate will have a proven track record of leading teams effectively, work well under pressure, and have a strong technology background with a foundation in process enhancement, identifying efficiencies, and building relationships. The candidate should also possess strong influential skills to effectively collaborate with multiple teams across regional boundaries and communication channels.
Key Job Functions
- Serve as internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools
- Provide recommendations to end users and leaders on standard methodologies and standardization in implementing and demonstrating processes within the Atlassian Suite
- Develop metrics, dashboards, and advanced filters in Jira/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
- Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests
- Provide user management, training, and support for Atlassian Suite
- Create and maintain detailed technical and user-facing documentation
- Apply built-in customization and third-party add-ons to extend Atlassian Suite functionality as needed
- Collaborate on problem resolution, team decisions, and project planning
- Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
- Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes
- Support and manage integrations to external systems as required
Qualifications
- 3-5 years of experience in the administration, configuration, and support of Atlassian products, which may include some or all of the following:
- Jira Software, add-ons, associated plug-ins and extensions
- Project Setups, Epics, Components
- Jira Reporting and Report Filters
- Jira Projects Role, Access & Administration
- Confluence
- Bitbucket, Jira Service Management
- Groovy scripting
- Skills to develop solutions for integration with other tools, automate manual processes, and data migration routines, and extract data for reporting and analytics purposes
- Advanced knowledge of Atlassian Suite and features, withan excellent understanding of general administration and configuration to maximize efficiency in using the tool
- Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes
- Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
- Ability to work independently across functions and work with all levels of users and management
- Strong verbal and written communication skills
- Strong proficiency in data analytics, data integrity, critical thinking, and problem-solving
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
India
Base Pay: INR 2,400,000.00 - 3,300,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our next-level benefits at https://splunkbenefits.com.
Thank you for your interest in Splunk!