Renewals Sales Representative
Description
Renewal Sales Representative
Role
Responsibilities
- Manage a sales territory carrying an individual renewal rate target in contract renewal and growth.
- Meet/exceed assigned renewal rate and retention targets
- Working on a rolling 4 quarter cycle, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing an on-time renewal
- Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring that the appropriate account management resources are engaged to maximize the opportunity
- Maintain accurate account, license, service contract, asset and entitlement records within salesforce.com and ongoing customer interaction through the available data sources (such as Tableau dashboards).
- Manage renewals from opportunity to invoice, understanding pricing and contractual obligations.
- Predictable Forecasting - Demonstrated success in predictably and consistently delivering monthly and quarterly forecasts through strong opportunity management.
- Pro-actively identifying issues that may impact a renewal and engaging all available resources to resolve
- Track non-renewal, pending, and lost renewals, including reasons for cancellation
- Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.
Requirements
- Sales or Renewals experience with Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and data /analytics across a diverse customer base with a demonstrated ability to meet or exceed a sales target for retention and/or growth
- Ability to create and communicate business value through data, networking, app dev, and analytics technology
- C-level poised, confident executive presence and polish, and excellent listening skills.
- Collaborates cross-functionally to ensure adoption and lifetime value by aligning solutions to high-priority customer initiatives, adoption, value realization, and ultimately high customer satisfaction
- Expertise in team selling with sales, customer success, pre-sales, partners, and services.
- Experience in a sales function that includes both direct customer interaction and working within a channel sales model
- Works jointly with the wider Account Team to accurately score the health of customers and to Identify and Mitigate renewal risk up to a year ahead of renewal date.
- Manage accounts by building and developing client relationships through personalised contact, understanding of client’s needs, probing for expanded opportunity and use cases and ability to communicate solution values of products & services
- Excellent organisational skills with the ability to prioritise tasks, take initiative and work proactively with minimal supervision.
- Attention to detail through data analysis, logical thinking and collaboration.
- Has a team mentality. Willing to grow and help other RSR teammates grow by offering and accepting wisdom and help when needed.
- Strong product understanding, system knowledge, and processes to manage a pipeline of opportunity.
Note:
OTE Range
For sales roles starting salaries are expressed as On Target Earnings or OTE (OTE = base + on-target incentives in the form of sales commission plans).
Australia
On Target Earnings: AUD 132,000.00 - 181,500.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our next-level benefits at https://splunkbenefits.com.
Thank you for your interest in Splunk!