Description
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role Summary
Are you an experienced Customer Success Manager in the Technology Sector? Are you seeking a career-expanding opportunity to apply your steadfast customer focus, solid sense of ownership, and passion for customer outcomes? Are you confident in commanding collaboration at all levels internally and externally to drive continuous customer value?
If so, then this opportunity is the one you have been waiting for. At Splunk, we are changing the way that data and information are used to drive business decisions as we bring data to everything.
Driving our most strategic and complex customer engagements to high-value outcomes for the customer.
Maintaining a deep understanding of our customers’ value drivers, priorities, decision-making ecosystem, influence, and control points that steer the relationship toward successful outcomes.
Aligning our Splunk-internal ecosystem to objective outcomes; both by proactively anticipating customer needs as well as reactively rallying the required resources whenever any risk to a successful customer outcome is indicated
Building deep customer relationships and champions across key customer personas including senior leadership and Splunk product owners
Expertly guiding our customer ecosystem at every level along an engagement path that optimizes for outcomes and mitigates risk in the implementation and adoption path.
What you'll get to do
- Partner with the regional sales manager, technical account manager, and client architect to develop strategic adoption strategies.
- Work with customer leaders to develop enterprise-level customer success plans and Splunk roadmaps for successful adoption and value realization of all their products and services
- Articulate value-based differentiators of Splunk’s solutions while making existing use-cases captivating and farming new use-cases to grow.
- Build and present quarterly customer business reviews to executives.
Must-have Qualifications
The outcome expectations outlined above specify an experienced customer success executive, with some key attributes:
- 8+ years related experience in software, subscription services, and IT/Security organizations.
- Experienced, tenured, SaaS-focused CSM in Cybersecurity, IT Operations, or Observability with a track record of delivering technology-based outcomes for Fortune 500 Customers.
- Consistent track record working at an Executive (C-Suite) Level on both the Customer and Vendor side, advocating for and securing engagement and dedication at that level.
- Ability to take a programmatic approach by establishing clear outcomes for customer journeys, and establishing clear milestone-based plans toward the objective.
- Strong collaboration and dynamic presentation skills.
- Self-motivated with a consistent track record in leading programs and knowledge of how technology drives customer’s business.
- Able to eliminate adoption obstacles using creative and adaptive approaches.
- Comfortable working for a dynamic technical organization with large customers who will stretch our technology through scale and new use cases.
Nice-to-have Qualifications
We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
- Experience using Splunk or adjacent technologies in a large enterprise environment.
- Experience leading or developing teams.
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
OTE Pay Ranges
For sales roles the ranges are expressed as On Target Earning or OTE (OTE = base + incentives in the form of sales incentive plans).
SF Bay Area, Seattle Metro, and New York City Metro Area
On Target Earnings: $202,000.00 - 277,750.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), New York (excludes NYC Metro Area), and all other states.
On Target Earnings: $184,000.00 - 253,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.
Thank you for your interest in Splunk!