Services Consultant (OnDemand)
Description
- Splunk Core/Cloud
- Enterprise Security/UBA
- SOAR/Phantom
- ITOps, DevOps
Daily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:
- Customer alignment on requirements with each request
- Deliver outstanding outcomes, based on customer requirements
- Documentation of activities and outcomes for each request
- Outstanding customer satisfaction survey scoring
- Partner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the On-Demand service.
- Satisfactory completion of existing cases
- Recommendation for continuation cases to continue deeper level work on related topics
- Advise on new/next cases required to drive continued optimization and adoption
- Process creation and process improvements
- Collateral creation or improvements
- Tools development and implementation
- All-in on Adoption
- Drive high CSAT scores
- Identify and capture customer success stories
- Drive product upsell and expansion
- Team growth
- Mentor / mentee program
- Solid experience in technical consulting or big-data analytics
- Demonstrable understanding of common enterprise applications (monolithic and microservices)
- Statistical and analytical modelling is a plus
- Solid understanding or recent experience with scripting languages (bash/PowerShell), application development (java, python, .NET), databases and analytical tools
- Experience working with Terraform, Kubernetes and Docker
- Understanding of concepts such as SAML, REST, Application Instrumentation and Telemetry.
- Working knowledge of Linux operating systems
- Splunk Core focus:
- Several years of administering and using Splunk
- Splunk implementation experience
- Splunk Cloud experience
- Splunk Admin Certification preferred
- Cloud Fundamentals Consultant Accreditation
- Splunk architecture experience
- Experience with Cloud Migration Projects
- Strong SPL skills and experience a must
- Experience working with Splunk IT Service Intelligence or Splunk Enterprise Security
- Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service
- Outstanding written and oral communication skills are a must
- Listen objectively to others' opinions and ideas by applying active listening skills
- Strong customer-facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfaction
Note:
Base Pay Range
Malaysia
Base Pay: MYR 172,800.00 - 237,600.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!