Contract Analyst - Professional Services

Customer Success and SupportRemote, California Colorado New Mexico Nevada Washington Oregon Texas Utah Idaho

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Description

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Job Description:

Do you enjoy collaborating with others, often serving as the main communication hub to get things done for the wider team? Are you a self-driven critical thinker that enjoys solving puzzles? The Contract Analyst will provide guidance and oversight as related to statements of work (SOWs) and delivery onboarding documents, identifying risks while working closing with the Contract Manager to identify mitigating alternatives to the Splunk Global Professional Services business. The Contract Analyst will engage the Contract Manager for negotiation support on all configuration and implementation agreements and partner agreements.

Responsibilities:

  • Review and assess SOWs and delivery onboarding documents for nonstandard financial obligations, contract terms and provisions
  • Highlight those obligations, terms and provisions for rejection or approval, and as needed by the regional professional services leaders, partner managers and back office teams (legal, finance, HR, etc.)
  • Highlight and summarize those obligations, terms and provisions agreed to in SOWs, PSAs and partner agreements for awareness and compliance
  • Coordinate with the Contract Manager on configuration and implementation agreements and partner agreements
  • Review and approve non-billable resource requests
  • Support and work with the Contract Manager on related policies and processes to ensure compliance
  • Respond to various partner/stakeholder questions, inquiries, requests for clarification, etc., regarding contract terms and conditions or other items
  • Support special projects on request

Desired Skills and Experience:

  • Experience preferred in a deal desk, contracts specialist, or contracts analyst role
  • Understanding of the Professional Services business, operations and business terms and conditions
  • Ability to cross collaborate with multiple organizations and disciplines, leading in conflict management and resolution
  • Basic understanding of enterprise software legal terms a plus
  • Knowledge of revenue recognition compliance
  • Customer facing experience!
  • Excellent interpersonal and influencing skills as well as excellent verbal and written communication skills
  • Understanding of negotiation tactics and decorum, prioritization based on forecast requirements: size, complexity, and strategy
  • Critical and creative thinking skills, and strong organizational and time management skills
  • Focus on quarterly and annual fiscal targets, supporting contract close requirements
  • Salesforce.com/Apttus experience a plus…also balancing, cat herding, or plate spinning
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $108,000.00 - 148,500.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $97,200.00 - 133,650.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $86,400.00 - 118,800.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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