Security Assigned Expert
Description
Role:
Responsibilities:
- Strategic execution of adoption in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.
- High-quality technical guidance on use case development, configuration, and optimization work primarily in Enterprise Security (ES) product and other security applications such as Splunk User Behavior Analytics (UBA).
- Build, drive, and report on customer success plans
- Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem
- Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical critical issues.
- Continual engagement and information sharing with the overall Splunk Account Team including Customer Success Managers, Regional Sales Managers, Sales Engineers, Professional Services and other engaged parties
- Exceptional execution of practice key performance indicators and contributions such as scaling through process creation and improvement
Requirements:
- Ability to act as the trusted advisor and product specialist for assigned customers
- Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution
- Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners
- Outstanding written and oral communication skills a must
- Ability to conduct workshops and training sessions with customers
- Listen objectively to others' opinions and ideas while applying active listening skills
- Strong customer facing skills that instill confidence and provide mentorship towards resolution with high customer satisfaction
- Highly developed, operational skills for problem solving, and resolution
- Ability to balance competing priorities with customer demands
- Highly effective at organizing, planning and leading customers through sophisticated change
Technical Requirements:
- Significant experience in technical consulting or other client-facing roles
- Deep technical knowledge of the Splunk Enterprise Security product including configuration, administration, and development
- Experience in ES features and frameworks such as Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.
- Knowledge and experience in Behavioral Analytics, Intelligence Management, or Security Essentials products
- Good command of the Processing Language (SPL)
- Ability to develop and optimize correlation and risk-based alerting rules using SPL
- Understanding of the Common Information Model (CIM) and how to map data to it
- Understanding and experience with onboarding data into Splunk including forwarding architecture, technical add-ons, index-time, and search-time data-parsing
- Demonstrable understanding of common enterprise applications
- Solid understanding in the cybersecurity areas such security operations, forensics, threat hunting, insider threat, threat intelligence, risk management, vulnerability management, and compliance.
- Understanding of enterprise architecture for both on-prem and Cloud environments (AWS, Azure, GCP).
- Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytic
- Splunk implementation, architecture, and administration experience - Splunk Cloud experience is a plus
Location and Travel
- This is a remote position
- Up to 20% travel may be required for customer facing activities
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $181,200.00 - 249,150.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $163,080.00 - 224,235.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $144,960.00 - 199,320.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!