Customer Support Team Leader
Description
CUSTOMER SERVICE
- Respond to customer inquiries via phone and email, in a prompt, courteous and professional manner.
- Conduct standard administration tasks such as actioning the inbox, allocating and closing cases and keeping reports.
- Professionally managing any escalations to the frontline supervisor.
- Remain up to date on current technical information and training.
- Manage and resolve customer complaints as required, ensuring action is taken within the business to avoid similar issues in future.