Porting Representative (SO1)
§ Demonstrate diplomacy when dealing with difficult situations
§ Identify process improvements
§ Manage multiple types of porting including:
o LNP (Australian GEO numbers) CAT A & CAT C
o Freephone number porting (13/1300/1800)
o New Zealand local and Tollfree number porting
o Internal number porting (on-net number porting).
§ Regularly monitor porting orders and following up with carriers and providers to ensure porting is completed within set time frames as per the LNP code.
§ Negotiate and liaising cut over schedules with the customer, losing carrier and Donor carrier.
§ Coordinate with carriers and customer to implement cut over and test call routing
§ Understanding of carrier’s responsibility during porting to utilize basic troubleshooting to identify and resolve call routing problems during and after the course of porting.
§ Escalate to relevant carriers & parties to resolve call routing problems during port.
§ Proactively monitor porting reports, tickets, and carriers porting response time to ensure porting is completed within established time frames.
§ Work as part of the team to manage the Porting operations with other carrier such as escalations, disputes, port out request booking and routing issues (during port)
§ Taking ownership of special team and business projects/task.
§ Identify and agree specific requirements through effective questioning to determine reasonable solutions
§ Provide clear and accurate information to customers and suppliers
§ Document customer interactions and offers