Vetspire Program Manager
Description
** This position will ideally be based in Austin, TX out of our headquarters office and be hybrid in office 2-days a week. Candidates based in other geographies across the U.S. will also be considered for a remote role. **
Job Summary:
As a Thrive Vetspire Program Manager you will be responsible for working with Thrive’s internal stakeholders as well as the Vetspire team to drive efficient business outcomes. Your primary areas of focus in this position are internal Thrive prioritization, optimization, and implementation. Additionally, your focus will be supporting collaboration efforts for new development from practical user perspectives regarding new development of the Vetspire platform. Proactive and two-way communications are key to building and keeping positive working relationships among all Thrive departments and the Vetspire team.
Driving a clear understanding of Thrives Vetspire initiatives and requirements for the organization is paramount to efficiency. Functions of this role will include but not be limited to, Org settings and management, future Vetspire development, Thrives ‘One Way’ functionality within Vetspire, and upcoming Vetspire Implementation needs.
Championing organizational and Vetspire workflows and functionality relating to Thrive hospital and support office needs is paramount. Application of veterinary industry knowledge is equally important. This role will be responsible for compiling user requirements to bring awareness and offer technological solution collaboration to each business need.
The Thrive Vetspire Program Manager will work closely with hospitals to ensure a full understanding of Thrive PIMS needs and relay requirements to the Vetspire teams.
Responsibilities:
Leading with Your Head
• Lead and be accountable for efficiencies around all Thrive Vetspire programs or projects by meeting or exceeding in areas of communication plans, timelines, and program completion success rates.
• Communicate and share knowledge of overlapping business needs, challenges, and proactively problem solve through astute attention to detail and continual initiative analysis.
• Liaise with departments to understand business objectives, needs, and priorities to align Vetspire initiatives accordingly. Ensure all departments stay informed and aligned.
• Make decisions through inclusive contributions of others and coordinate business needs while making sure all stakeholders receive status updates.
• Prioritization analysis and acting through gathering requirements and deliverable needs for Thrive and Vetspire teams. Adhere to designated and aligned program path plans and mitigate issues or delays that invariably arise.
• Work closely with Thrive’s Vetspire Account Manager for current and future scope.
• Supporting the organization’s goals and objectives.
Leading with Your Heart
• Collaborate with Thrive program sponsors to determine project scope and vision.
• Drive successful communications, change, and implementation through recognized change management methodologies.
• Drive priority alignment for new development in time for Thrive Vetspire hospitals.
• Develop resource plans through utilization of team’s strengths and weaknesses, together and individually
• Perspective around individual and team’s skills and knowledge to ensure end success. Recommend and take action where needed.
• Keep leaders informed with regular awareness reporting.
• Successful program management means to assemble and manage challenges and to make a fine-tuned plan including leaning-in where team members need guidance, training or coaching. As program manager, set team members and projects up for success.
• Advocate for the adoption of Vetspire solutions that align with specific business unit objectives.
Leading With Your Hands
• The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results
• Creating project plans by gathering user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any requirements documentation that the organization may opt to use and serve as a bridge between technology solutions and business strategy, offering insights and recommendations to support decision making.
• Participate in testing of new apps, integrations, and new modules of Vetspire.
Job Summary:
As a Thrive Vetspire Program Manager you will be responsible for working with Thrive’s internal stakeholders as well as the Vetspire team to drive efficient business outcomes. Your primary areas of focus in this position are internal Thrive prioritization, optimization, and implementation. Additionally, your focus will be supporting collaboration efforts for new development from practical user perspectives regarding new development of the Vetspire platform. Proactive and two-way communications are key to building and keeping positive working relationships among all Thrive departments and the Vetspire team.
Driving a clear understanding of Thrives Vetspire initiatives and requirements for the organization is paramount to efficiency. Functions of this role will include but not be limited to, Org settings and management, future Vetspire development, Thrives ‘One Way’ functionality within Vetspire, and upcoming Vetspire Implementation needs.
Championing organizational and Vetspire workflows and functionality relating to Thrive hospital and support office needs is paramount. Application of veterinary industry knowledge is equally important. This role will be responsible for compiling user requirements to bring awareness and offer technological solution collaboration to each business need.
The Thrive Vetspire Program Manager will work closely with hospitals to ensure a full understanding of Thrive PIMS needs and relay requirements to the Vetspire teams.
Responsibilities:
Leading with Your Head
• Lead and be accountable for efficiencies around all Thrive Vetspire programs or projects by meeting or exceeding in areas of communication plans, timelines, and program completion success rates.
• Communicate and share knowledge of overlapping business needs, challenges, and proactively problem solve through astute attention to detail and continual initiative analysis.
• Liaise with departments to understand business objectives, needs, and priorities to align Vetspire initiatives accordingly. Ensure all departments stay informed and aligned.
• Make decisions through inclusive contributions of others and coordinate business needs while making sure all stakeholders receive status updates.
• Prioritization analysis and acting through gathering requirements and deliverable needs for Thrive and Vetspire teams. Adhere to designated and aligned program path plans and mitigate issues or delays that invariably arise.
• Work closely with Thrive’s Vetspire Account Manager for current and future scope.
• Supporting the organization’s goals and objectives.
Leading with Your Heart
• Collaborate with Thrive program sponsors to determine project scope and vision.
• Drive successful communications, change, and implementation through recognized change management methodologies.
• Drive priority alignment for new development in time for Thrive Vetspire hospitals.
• Develop resource plans through utilization of team’s strengths and weaknesses, together and individually
• Perspective around individual and team’s skills and knowledge to ensure end success. Recommend and take action where needed.
• Keep leaders informed with regular awareness reporting.
• Successful program management means to assemble and manage challenges and to make a fine-tuned plan including leaning-in where team members need guidance, training or coaching. As program manager, set team members and projects up for success.
• Advocate for the adoption of Vetspire solutions that align with specific business unit objectives.
Leading With Your Hands
• The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results
• Creating project plans by gathering user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any requirements documentation that the organization may opt to use and serve as a bridge between technology solutions and business strategy, offering insights and recommendations to support decision making.
• Participate in testing of new apps, integrations, and new modules of Vetspire.
• Evaluate program and project performance, make adjustments and evolve, and ensure stakeholder satisfaction.
Key Qualifications:
• 3+ years of successfully managing programs and projects of a dynamic nature.
• Driven and supported change management methodologies and communication plans
• Demonstrated knowledge of the organization’s core business processes, general and veterinary hospital operations
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and software development life cycle concepts.
• Strong technical background and familiarity with relevant technologies/platforms; Vetspire
• Diplomatic approach to handling conflicts and managing stakeholder relationships.
• Experience in managing relationships with vendors or external partners.
• Ability to prioritize and manage multiple projects simultaneously.
Personal Attributes
• Driven by successful outcomes
• Able to exercise actionable independent judgment
• Excellent analytical, mathematical, and creative problem-solving skills.
• Polished listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong servant leadership approach.
• Desire for continual learning and self-improvement.
• Thrives in a team-oriented, collaborative environment.
Key Qualifications:
• 3+ years of successfully managing programs and projects of a dynamic nature.
• Driven and supported change management methodologies and communication plans
• Demonstrated knowledge of the organization’s core business processes, general and veterinary hospital operations
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and software development life cycle concepts.
• Strong technical background and familiarity with relevant technologies/platforms; Vetspire
• Diplomatic approach to handling conflicts and managing stakeholder relationships.
• Experience in managing relationships with vendors or external partners.
• Ability to prioritize and manage multiple projects simultaneously.
Personal Attributes
• Driven by successful outcomes
• Able to exercise actionable independent judgment
• Excellent analytical, mathematical, and creative problem-solving skills.
• Polished listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong servant leadership approach.
• Desire for continual learning and self-improvement.
• Thrives in a team-oriented, collaborative environment.
Apply today!
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.