Thrive Pet Healthcare Careers

Description

** This position will ideally be based in Austin, TX out of our headquarters office and be hybrid in office 2-days a week. Candidates based in other geographies across the U.S. will also be considered for a remote role. **

• Identify market trends, competitive landscape, and emerging technologies to inform product strategy
• Collaborate with stakeholders to prioritize features and enhancements based on business value and customer impact
• Excellent communication skills that include being approachable and proactive.
• Excellent analytical and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.

• Collaborate with program sponsors to determine project scope and vision.
• Drive successful communications, change, and implementation through recognized change management methodologies.
• Drive alignment on what the top priorities are for your team and their needs
• Planning your resources by knowing the team’s strengths and weaknesses, together and individually
• Perspective around individual and team’s skills and knowledge to ensure end success.
• Recommend and take action where needed.
• Successful product management means to assemble and manage challenges and to make a fine-tuned plan including leaning in where team members need guidance, training or coaching. As Product Business Analyst set team members and projects up for success.

• Creating project plans by gathering user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Develop and utilize standard templates to write requirements specifications accurately and concisely.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Participate in the selection of any requirement documentation that the organization may opt to use and serve as a bridge between technology solutions and business strategy, offering insights and recommendations to support decision making.
• Participate in testing of new apps, integrations, and new modules of Vetspire.
• Keep leaders informed with regular awareness reporting.

• 4+ years of experience as a Product Owner successfully managing dynamic projects in fast-paced environments.
• Proven experience in the software industry, specifically in a Product Owner or similar role, with a focus on delivering customer-centric software products.
• Strong background in financial management and reporting, with expertise in payment systems and payment processing workflows.
• Deep understanding of the tools and reporting required for effective customer payment management, reconciliation, and financial oversight.
• Experience driving product roadmaps—defining and managing roadmap strategy, priorities, and feature releases in collaboration with cross-functional teams.
• Solid understanding of application development and software development life cycle (SDLC) concepts, from ideation through to delivery and iteration.
• Proven ability to create detailed user stories, define acceptance criteria, and collaborate with UX/UI teams to deliver a seamless user experience.
• Experience working in Agile environments (Scrum, Kanban, etc.), including working closely with engineering teams to deliver features and updates on schedule.
• Exceptional analytical skills, with the ability to leverage data to make informed decisions and optimize product features.
• Proven track record of driving change management initiatives, including developing and executing communication plans to ensure smooth transitions and user adoption.
• Strong understanding of the organization’s core business processes and operations, particularly within the context of a SaaS-based product offering.
• Excellent interpersonal, communication, and negotiation skills, with the ability to manage stakeholder relationships and expectations effectively.
• Diplomatic conflict resolution skills, with the ability to navigate complex situations and manage cross-functional collaboration.
• Experience managing relationships with vendors and external partners, ensuring alignment and effective collaboration to meet business objectives.
• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously, balancing competing demands and deadlines.

• Bachelor's degree in a technology-related field (e.g., Computer Science, Engineering, Business, or similar).
• Proficiency in JIRA, or similar project management tools for task tracking, backlog management, and progress reporting.
• Pragmatic Institute certification (or equivalent training) demonstrating a strong understanding of market-driven product management and development principles.
• Experience in veterinary practice management software or a strong understanding of the internal business and operational processes of a veterinary hospital or similar healthcare-related industry.
• Ability to manage and coordinate cross-functional teams across different time zones and geographic regions to ensure product delivery.
• Strong communication skills with the ability to simplify and present complex concepts to both technical and non-technical stakeholders.
• Experience with SaaS platforms, particularly in industries such as healthcare or veterinary services.
• Knowledge of API-driven architectures and their role in product integrations and third-party partnerships.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.