Client Service Representative
Description
Pet Specialists of Austin is looking for incredible people to join our Customer Service Representative team! We are currently looking for dependable people, with positive attitudes, that are self starters and have superior customer service skills. If you posses these characteristics this might be the job for you. Starting pay - $16/hourly
We offer incredible benefits including medical, dental, vision, PTO, matching 401(k), paid parental leave, holiday pay incentives, generous pet discounts, and much more!
The schedule needed for this position is daytime shift.
We have a fun, fast-paced facility with a friendly & positive working environment. We value honest and direct communication between staff, management, and clients. We are community-centered, we honor the client/patient relationship, and we respect people and their pets. We are proud of our collaborative environment and excellent patient care.
What will help you succeed?
We offer incredible benefits including medical, dental, vision, PTO, matching 401(k), paid parental leave, holiday pay incentives, generous pet discounts, and much more!
The schedule needed for this position is daytime shift.
We have a fun, fast-paced facility with a friendly & positive working environment. We value honest and direct communication between staff, management, and clients. We are community-centered, we honor the client/patient relationship, and we respect people and their pets. We are proud of our collaborative environment and excellent patient care.
What will help you succeed?
- At least 1 year experience in veterinary hospital setting
- Team player
- Self-driven accountability for learning
- Positive attitude and patience
- Conflict resolution skills
- Self-starter
- Quality client service skills and understanding of medical terminology.
- Weekend/Holiday availability: both Saturday and Sunday required
Job Duties:
- Provide top-notch customer service by being very attentive to client and pet needs
- Answer phones, proactively schedule appointments and specialty procedures, set reminders, manages patient and client flow including checking patients in/out, and handles basic client complaints
- Facilitate communication between clients and medical team as needed
- Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records
- Processing client payments and invoices, and following up on additional or missing payments
- Ensuring the lobby, waiting room, and your workspace are clean and organized.
- Other administrative duties as needed